Fault Management
Performance Management
Change Assurance
Enhance customer experience, lower cost, and improve operational efficiency with VIA AIOps
VIA AIOps enables a new service assurance operating model and a new way of working through automation powered by real-time analytics, artificial intelligence, and machine learning.
Leading Network Operator uses VIA AIOps for Automated Incident Management
Transform Fault Management with Process Automation
- Monitor and analyze syslog, trap, and alarms events from physical and virtual hosts within and across technology layers and applications in real-time
- Enriches data through contextualization using machine-learned topologies and dimension discovery analysis
- Automatically generates baselines for every metric and dimension combination to detect faults more accurately
- Aggregates as appropriate multiple signals though process automation that may appear across service domains to a single incident
- Process automation powered by AI and machine learning defines probable root cause, symptoms and population impacted for rapid action and resolution
- Communicates bidirectionally with service management systems
An Over-the-Top Video Service Provider Improves Customer Experience with VIA AIOps
Transform Performance Management with Process Automation
- Monitor and analyze KPI time-series data from elements & applications
- Unified data collection and analysis in cloud-native environments
- Cloud monitoring for performance across clusters vertically and horizontally without human intervention
- Detects service performance and customer-impacting incidents earlier with machine-learned baselines, machine-learned topologies, and stochastic modelling
- Eliminates multiple teams working on the same root cause through affinity analysis
- Process automation defines root cause, symptoms and population impacted to enable faster action
- Prescribes next best action for incident remediation or prevention
Top-Tier Cable Operator uses VIA Ops to reduce cost and improve DevOps and change assurance processes
Transfrom Change Assurance and Improve DevOps and CI/CD Processes
- Discover dependencies with total ecosystem observability
- Detect change to an entity’s attribute (e.g., subscriber’s device or element’s firmware)
- Correlate alarms, events, incidents and change tickets
- Monitor for and detect customer experience impact
- Automate response with early anomaly detection resulting from change
- Improves CI/CD Processes with the addition of AIOps
