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VIA AIOps Use Cases

How to Achieve the Optimal Service Experience for Your Customers

AIOps USE CASES

APIs / Traps

Fault Management

APIs / Traps

Performance Management

Lower cost, improve operational efficiency, deliver optimal performance

 VIA delivers automated analysis and enables rapid remediation of service-impacting events across all technology and application layers. From noise to action, VIA operates through the entire event pipeline from observation, to analysis and action to not only reduce the time to diagnose the issues but to resolve them faster with automation.

Fault Management:
Accelerating MTTD and MTTR with AI for IT Ops

  • Monitor and analyze syslog, trap and alarms events from physical and virtual hosts in real time
  • Noise reduction through deduplication, advanced anomaly detection to detect incidents faster
  • Signal grouping across the technology stack to declare a single incident and improve operational efficiency
  • Probable root cause, symptoms and population impacted defined for rapid action and resolution
  • Prescribe action with integration to service management system

Leading Network Operator uses VIA AIOps for Incident Management

How a Top-Tier North American Cable Operator Used VIA AIOps to Reduce Unnecessary Technician Visits - AIOPS use Case

Performance Monitoring and Management:
Optimization tied directly to the customer

  • Monitor and analyze KPI time-series data from elements & applications
  • Unified data collection and analysis in cloud-native environments
  • Performance monitoring across clusters vertically and horizontally in the cloud without human intervention
  • Detect service and customer-impacting incidents earlier with advanced anomaly detection
  • Signal grouping across the ecosystem to declare a single incident and improve operational efficiency
  • Probable root cause, symptoms and population impacted defined enables faster action
  • Prescribe next-best-action for Incident remediation or prevention to support automation and improve operations staff efficiency

An Over-the-Top Video Service Provider Improves Customer Experience with VIA AIOps

How an Over-the-Top Video Service Provider Used VIA AIOps to Improve Their Customer’s Digital Experience - An AIOps Use Case

Change Management:  Prevent Service Disruption and Improve DevOps and CI/CD Processes

  • Discover dependencies with total ecosystem observability
  • Detect change to an entity’s attribute (e.g., subscriber’s device or element’s firmware)
  • Correlate third party events, incidents and change tickets
  • Monitor for and detect customer experience impact
  • Automate response with early problem detection resulting from change
  • Combine DevOps and AIOps to improve the DevOps  and CI/CD Processes

Top-Tier Cable Operator uses VIAOPS to reduce cost and improve DevOps and CI/CD processes

How a Top-Tier North American Cable Operator Used VIA AIOps to Reduce Unnecessary Technician Visits - AIOPS use Case

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