VIA AIOps is a scalable, flexible and configurable analytics application providing your business with the ability to:

  • Easily ingest streaming and batch data from disparate source systems or existing monitoring applications.
  • Deploy machine learning and artificial intelligence across a variety of time-series data.
  • Discover insights using VIAs real-time dashboards or through integration with existing systems.
  • Automate processes and workflows like incident management, network orchestration, device management, notification and collaboration.

It’s critical to the customer service experience that You Know – BEFORE the customer knows – that there’s a service impacting problem.

AIOps is transforming how Operations uses data to improve the customers’ digital experience while improving profitability.

VIA AIOps Process

VIA AIOps delivers advanced analytics and machine learning to accurately detect anomalies and determine which is causal or symptomatic and which customer populations are impacted.

More customers are reporting service problems – here’s why:

  • Functional teams across the service delivery ecosystem work in isolation without collaboration, slowing down service remediation.
  • The increased complexity of service delivery means more systems are generating more noise to monitor, hiding the true cause.
  • Digital transformation means an increased level of change management through agile and CI/CD processes, which drive unintended, hard to detect negative impacts.

VIA AIOps – Data Driving Actions

  • Built on an open core foundation – scales to billions of analyzed data points.
  • Observability and real time analytics contextualize and correlate ingested data.
  • Uncovers the how and why of system behavior to enable active response.
  • Contextualize problems to identify customer impact.
  • VIA BEACONS eliminate signal overload – illuminating impactful signals.
  • Highly visual, intuitive interface enables forensic analysis and what-if analysis.

VIA - Next Generation AIOps Application

Purpose Built to Improve the Customer Service Experience

VIA AIOps provides customers experience assurance while decreases operating costs.

VIA sees more with total ecosystem observability and its explainable AI provides automated root cause analysis and automated remedial actions that can easily be checked and verified by human operators. Through automated learning of dependencies and service ontology, VIA AIOps correlates service failures to application, network or infrastructure failures, providing your customers experience assurance.

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Measurable Outcomes – before and after VIA AIOps

See a Demo – Schedule Assessment

See the VIA AIOps difference for yourself. Learn how you can create the service experience your customers tell their friends about – an experience that keeps them coming back.

Schedule A Demo Today

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