A telecommunication service provider wanted to reduce time to revenue by accelerating and optimizing the customer onboarding process and the quote-to-bill process for both end-user clients, as well as wholesalers. To achieve this they needed a solution that was capable of:

• Gaining real-time visibility into their internal processes
• Integrating workflows across multiple acquired providers
• Finding systemic and nuanced issues within their process
• Reducing manual processes through automation

Download the case study to learn VIA AIOps helped this telecommunications provider achieve its operational goals and significantly improve the customer experience.