VIA AIOps is a Next Generation AIOps Application
Banks, credit unions and insurers understand the importance of customer loyalty. From extending relationships by offering more adjacent services to consistently delivering an always on customer experience you demonstrate how important your customers are to you.
Today’s global environment finds customers across all markets becoming more dependent on contactless transactions – especially with their financial services providers. These customers share a common expectation: safe, secure and consistently excellent service without interruption.
So, it’s easy to understand why it’s a bad day when a customer using an increasing number of digitized services reports an incomplete transaction or a complete lockout before your service operations team sees the signals of a problem.
VIA AIOps is an application designed to improve the service experience for customers using your digitized services. VIA AIOps combines complete ecosystem observability, explainable AI to provide customers with service experience assurance.
VIA AIOps Process
VIA identifies and isolates problems on the noisiest days. VIA orchestrates statistical methods, dependency mapping across the service delivery ecosystem and uses machine learning, predictive analytics and prescriptive analytics to automate remediation. VIA AIOps will:
- Detect relationships across entities
- Detect patterns of signals from layers of the service infrastructure to uncover meaningful anomalies
- VIA deploys BEACONS™, a secondary layer of analysis, to detect anomalies most likely to impact service
- VIA AIOps provides impact analysis to determine which customers will be impacted by the anomalies
- Implementing VIA increases the efficiency of your response teams, lowers cost, and provides experience assurance for your customers
