WHAT IF?
You Could Take Full Advantage of Operational Intelligence

Operations: Making it Better, Smarter…AND STRATEGIC

READ MORE
COT WP
4392999415_3eb41e0e95_b-resized-600
Vitria Team

Operational Intelligence: Linking Your Business Processes to Performance for Increased Insight

When my CTO, Dr. Dale Skeen, told me that he’d be attending this year’s Gartner… Read More
3180195361_c196587b3f_o-resized-600
Vitria Team

What to Expect When You’re Expecting: How to Resolve Your IT Queuing Concerns

By Joaquin Copete, BPM Solutions Consultant It’s perhaps something we’ve all experienced. The frustration in… Read More
fukushima_i_by_digital_globe_2-resized-600
Vitria Team

Continuously Monitoring ‘Jumpers’ at the Fukushima Nuclear Power Plant

Following the earthquake and tsunami that hit Japan, the Fukushima Dai-ichi nuclear power plant experienced… Read More
5302908983_0d672b4f96_z-resized-600
Vitria Team

How to Lead the Customer Experience in the Energy & Utilities Sector: 3 Fundamental Principles from the ‘Father of CEM’

Lewis P. Carbone is widely recognized in academic and business circles as the thought leader… Read More
ly-map-resized-600
Vitria Team

3 Ways Operational Intelligence Can Help NATO Achieve Full Situational Awareness in Libya

Anyone who’s ever seen a war movie certainly knows about the communication breakdown that can… Read More
3494760379_f6cfc5ee12-resized-600
Vitria Team

The Secret To Going Viral Like Charlie Sheen: Activity Streams

Last Monday, March 7, 2011, Charlie Sheen reached 2 million followers on Twitter – less… Read More
5436358118_276b56ddfe_b-resized-600
Vitria Team

The Nokia & Microsoft Merger: Data Integration Matters!

While at one time, perhaps the most popular mobile platforms around the world, Windows Mobile… Read More
predictive 1-to-1 marketing
Vitria Team

Customer Relationship Management ≠ Customer Experience Management: 3 Reasons Why Equating CRM to CEM Can Hurt Your Organization

Most large companies tend to regard Customer Experience Management (CEM) as the technology to organize… Read More
5349095335_13f6ff4684_o-resized-600
Vitria Team

Hey, Verizon! Even you need Operational Intelligence.

Disgruntled AT&T customers have been anxiously waiting for Apple to offer the iPhone on other… Read More
3842006065_b91d74cd64_o-resized-600
Vitria Team

Product Support: What Are The 3 Critical Components Of An OI Solution?

I talk to experts, analysts, and gurus in the Business Analytics industry quite frequently. When… Read More
Page 21 of 22171819202122