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Dave Akeroyd
Dave AkeroydHead of OSS Strategy and Architecture
We need a holistic picture of each individual customer's experience so that we can proactively identify and resolve service issues before they negatively impact our customers Vitria Operational Intelligence offers a single user friendly platform that identifies and addresses our most important customer-facing issues and will allow us to enhance our service experience.
Kevin Chase
Kevin ChaseCIO
Customer service is crucial to maintaining our position as the leading energy company in the highly competitive Texas market. Vitria offers an integrated suite in which all components naturally work well together to provide real-time visibility across our internal information systems. This enables us to identify and correct service delivery issues before they occur and impact our customers.
John Wallace
John WallaceDirector of Telecommunications
Vitria Operational Intelligence has enabled Indra to rapidly deploy new customer experience management initiatives for our mobile telecom service provider clients.
W. Roy Schulte
W. Roy SchulteVP Distinguished Analyst
The TXU Energy Case Study demonstrates how a small development team can quickly implement a process monitoring solution that gives business people much-improved visibility into complicated business processes, leading to substantial improvements in customer service levels and customer satisfaction.
Maureen Fleming
Maureen FlemingProgram Vice President
Vitria’s Operational Intelligence Suite is designed to enable decision makers to respond in real-time to changing business conditions, thereby increasing operational efficiencies and overall responsiveness.