VIA AIOps: Accelerating Action in Network Service Assurance
VIA AIOps accelerates the detection and resolution of service-impacting issues within and across service technology layers.
A next-generation application, VIA AIOps leverages data science to reduce alarm noise, detect anomalies earlier, uncover the root cause and prescribe actions.
Developed for Network Operations Management, VIA AIOps optimizes fault, performance and change management processes.
Built for horizontal scaling, VIA AIOps reliably supports mission-critical capabilities that require massive data capabilities.
Dramatically reduces costs
Significantly improves efficiency of Network Operations
Greatly Enhances customer experience
Know about service impacting issues before your customers report a problem.

The customer service experience is fragile. Service Operations Management teams need complete awareness of service performance impacts across the application, network and infrastructure to rapidly detect, triage, and resolve incidents. Despite an abundance of monitoring, it’s not possible to quickly determine the root cause of service-impacting issues. Without all the information across service layers and the right analytic support, high-cost technicians in multiple teams often chase symptoms wasting valuable time and slowing the resolution process. That’s why more companies are choosing VIA AIOps.
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VIA AIOps collects and enriches streaming data from devices, the network, and applications in real-time. It integrates with existing monitoring tools and processes enhancing their value.Â
VIA leverages Artificial Intelligence, machine learning and advanced analytics to identify faults, performance and customer experience issues faster and determine root cause. VIA also identifies the impacted population for targeted remediation, integrates with existing backend systems, and enables process automation.
Learn more about how VIA can lower cost and improve operational efficiencies. Reported results from some of our clients include:
• 18% fewer customer support contacts annually
• 12% fewer technician visits
• 25% reduction in augmented staff
• 22% lower tool license cost
Reduce the noise and get to actions faster.

In The News
- Catering for the New Breed of Telco IT Operations Staff March 13, 2023
- AIOps Transforming Service Assurance for Banking and Financial Services March 13, 2023
- AIOps transforming service assurance for banking and financial services March 7, 2023
- AIOps Improving Service Assurance for the Healthcare Industry February 23, 2023