VIA AIOps
Service Assurance
Total Ecosystem Observability and Process Automation Across Service Domains
Incident Management
Network Monitoring and Network Performance Management
Application Monitoring and Application Performance Management
Accelerates incident response and resolution through process automation powered by real time analytics, artificial intelligence, and machine learning.
Enables a new way of working across applications, the network, and both dedicated and hybrid in-house and cloud infrastructures.
Substitutes process automation for high levels of human expertise in the event monitoring and incident management processes.
Transforms the service operating model by delivering the augmented intelligence to support a leaner, more efficient and effective IT operations staff.
Greatly enhance customer experience
Dramatically reduce costs
Substantially increase efficiency for mission-critical
operations that require massive streaming
Know about service-impacting issues before your customers report a problem.
Despite an abundance of monitoring, can you quickly determine the root cause of service-impacting issues?
Without all the information across service layers and the right analytic support, high-cost technicians in multiple teams often chase symptoms wasting valuable time and slowing the resolution process.
That’s why more companies are choosing VIA AIOps.
The 3 key capabilities that distinguish VIA AIOps
VIA automates event monitoring and incident management process steps accurately detecting faults, identifying probable root cause, and communicating with up and downstream third-party systems without human intervention. Three key capabilities distinguish VIA AIOps.
Learn more about how VIA AIOps can enhance the customer experience, lower cost, and improve operational efficiencies.
• Total Ecosystem Observability within and across technology layers, applications, and service domains to deliver unified service assurance supporting fault, performance, and change management processes.
• Smart Ticket Approach to automation delivering actionable, triaged tickets to the service management systems with the information needed to implement automated remediation or enable the fix agents to act.
• Fast Time-to-Value with measurable, high-payback results in the first year using a system easy to install, integrate, manage, configure, and use.
LEARN MORE
VIA AIOps collects and enriches streaming data from devices, the network, and applications in real-time. It integrates with existing monitoring tools and processes enhancing their value.
VIA leverages Artificial Intelligence, machine learning and advanced analytics to identify faults, performance and customer experience issues faster and determine root cause. VIA also identifies the impacted population for targeted remediation, integrates with existing backend systems, and enables process automation.
Learn more about how VIA can lower cost and improve operational efficiencies. Reported results from some of our clients include:
• 18% fewer customer support contacts annually
• 12% fewer technician visits
• 25% reduction in augmented staff
• 22% lower tool license cost
Reported results from some of our clients include:
60% improvement in service availability
40% lower Mean Time to Restore service outage
80% reduction in time to resolve hard-to-resolve service degradation issues
92% of incidents detected prior to customer impact
Reduce the noise and get to actions faster.
In The News
- AIOps Service Assurance– An Interview with Chris Menier at Techstrong TV April 18, 2023
- Packet Pushers Podcast: Seize Opportunities for Modern IT Operations April 11, 2023
- Catering for the New Breed of Telco IT Operations Staff March 13, 2023
- AIOps Transforming Service Assurance for Banking and Financial Services March 13, 2023
