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  • VITRIA’S CHRIS MENIER SPEAKS TO MODERN CTO

    About the importance of end to end service assurance

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  • OBSESSED WITH YOUR CUSTOMER SERVICE EXPERIENCE?

    Invest in AIOps
    Use this guide to optimize your investment

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  • ARE YOU READY FOR AIOps?

    Discover your readiness: data, people, tools

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  • VITRIA NEWS DIGEST

    Data is your most valuable currency

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  • CUSTOMER OPERATIONS

    VIA AIOps improves the operational workflow – observe, inform, prescribe, act

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  • BUSINESS PIVOTS TO CUSTOMER SERVICE OPERATIONS

    VIA AIOps Features a Total Ecosystem Approach Across Industries

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VIA AIOps accelerates the detection and resolution of service-impacting issues within and across service technology layers. A next-generation AIOps application, it leverages data science to reduce alarm noise, detect anomalies earlier, uncover the root cause and prescribe actions. Developed for IT Operations Management, VIA optimizes fault, performance and change management processes.

VIA AIOps reduces cost, enhances the customers’ experience, and improves the efficiency of IT Operations. Built for horizontal scaling, VIA AIOps reliably supports mission-critical capabilities that require massive data capabilities.

 

Learn more about VIA AIOps →

VIA AIOps

Know about service impacting issues
before your customers report a problem.

The customer service experience is fragile. Service Operations Management teams need complete awareness of service performance impacts across the application, network and infrastructure to rapidly detect, triage, and resolve incidents. Despite an abundance of monitoring, it’s not possible to quickly determine the root cause of service-impacting issues. Without all the information across service layers and the right analytic support, high-cost technicians in multiple teams often chase symptoms wasting valuable time and slowing the resolution process. That’s why more companies are choosing VIA AIOps.

Reduce the noise and get to actions faster.

VIA AIOps use case

VIA AIOps collects and enriches streaming data from devices, the network, and applications in real-time. It integrates with existing monitoring tools and processes enhancing their value. 

VIA leverages Artificial Intelligence, machine learning and advanced analytics to identify faults, performance and customer experience issues faster and determine root cause. VIA also identifies the impacted population for targeted remediation, integrates with existing backend systems, and enables process automation.

Learn more about how VIA can lower cost and improve operational efficiencies. Reported results from some of our clients include:

  • 18% fewer customer support contacts annually
  • 12% fewer technician visits
  • 25% reduction in augmented staff
  • 22% lower tool license cost

Service Operations: Critical For Optimizing The Customer Experience

The core of exceptional customer experience is the ability to resolve problems that arise before the customer feels the impact. Today’s monitoring tools cannot accomplish this goal. Such tools fail to provide the complete visibility of the service delivery ecosystem required to understand CX impacts and avoid triggering service incidents that could have been avoided or quickly contained. 

The solution is AI in Operations Management.

Next-generation AIOps applications understand the entire service delivery ecosystem and customer impact so that the right issues can be prioritized and quickly acted upon. Using AI and Machine Learning, AIOps applications make current systems smarter by enabling all of the available data to be analyzed together.

Download the White Paper

Buyer’s Guide For AIOps Applications

The next generation of AIOps platforms is here and setting a new standard in customer experience. These applications are helping companies drastically improve the effectiveness and efficiency of service delivery to large numbers of external customers. The experts at Vitria have developed this market guide for AIOps platforms specifically for companies providing digitized services direct to their customers and who are looking to leverage AIOps to up their game by providing consistent service to customers without the typical drag on profitability.

This guide will help you:

  • Document the needs of your business
  • Select the product capabilities that will meet your needs
  • Use the self-assessment included, to narrow your search for vendors that will enable you to reach your goals and realize value from your AIOps investment
Download the Guide

CUSTOMERS WIN! Give The Gift Of Experience Assurance

Investments in infrastructure to enable remote workers and schoolers, the necessary adoption of telehealth and telemedicine and the emerging contactless retail are creating challenges for many organizations.

To survive, businesses are expanding digitized services putting new pressure on IT Operations to meet and exceed the customers’ expectations for service availability and performance.

In a highly competitive environment, a next-generation AIOps application offers a game-changing solution for IT Operations teams. AIOps applications dramatically improve IT Ops vision- correlating what has happened, what is happening now, and giving IT Ops insights into the future.

Download the eBook

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