Bridging Customer Experience To Service Operations

The core of exceptional customer experience is the ability to resolve problems that arise before the customer feels the impact. Today’s monitoring tools cannot accomplish this goal. Such tools fail to provide the complete visibility of the service delivery ecosystem required to understand CX impacts and avoid triggering service incidents that could have been avoided or quickly contained. AIOps benefits are therefore being considered by many in the industry,

What is the solution?

Next-generation AIOps applications understand the entire service delivery ecosystem and customer impact so that the right issues can be prioritized and quickly acted upon. Using AI and Machine Learning, AIOps applications makes current systems smarter by enabling all of the available data to be analyzed together.

VIA by Vitria is a next-generation AIOps application that improves customer experience by providing Total Ecosystem Observability, Explanatory AI, and Experience Assurance. With VIA, customers saw the time to detect the problem and initiate action cut in half, the number of subscribers affected reduced, and overall service quality improved.

Buyer’s Guide For AIOps Applications

The next generation of AIOps platforms is here and setting a new standard in customer experience. These applications are helping companies drastically improve the effectiveness and efficiency of service delivery to large numbers of external customers. The experts at Vitria have developed this market guide for AIOps platforms specifically for companies providing digitized services direct to their customers and who are looking to leverage AIOps to up their game by providing consistent service to customers without the typical drag on profitability.

This guide will help you:

☑ Document the needs of your business,
☑ Select the product capabilities that will meet your needs,
☑ Use the self-assessment included, to narrow your search for vendors that will enable you to reach your goals and realize value from your AIOps investment.

CUSTOMERS WIN! Give The Gift Of Experience Assurance

Investments in infrastructure to enable remote workers and schoolers, the necessary adoption of telehealth and telemedicine and the emerging contactless retail are creating challenges for many organizations.

To survive, businesses are expanding digitized services putting new pressure on IT Operations to meet and exceed the customers’ expectations for service availability and performance.

In a highly competitive environment, a next-generation AIOps application offers a game-changing solution for IT Operations teams. AIOps applications dramatically improve IT Ops vision- correlating what has happened, what is happening now, and giving IT Ops insights into the future.