VIA AIOps – The Centerpiece of Service Assurance

VIA AIOps accelerates the detection and resolution of service-impacting issues within and across service technology layers. A next-generation AIOps application, it leverages data science to reduce alarm noise, detect anomalies earlier, uncover the root cause and prescribe actions. Developed for Network Operations Management, VIA optimizes fault, performance and change management processes.

VIA AIOps reduces cost, enhances the customers’ experience, and improves the efficiency of Network Operations. Built for horizontal scaling, VIA AIOps reliably supports mission-critical capabilities that require massive data capabilities.

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ANNOUNCING VITRIA VIA AIOPS FOR CISCO NETWORK AUTOMATION

VIA AIOps Enhances Cisco Service Assurance

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VITRIA’S CHRIS MENIER SPEAKS TO MODERN CTO

About the importance of end-to-end service assurance

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OBSESSED WITH YOUR CUSTOMER SERVICE EXPERIENCE?

Invest in AIOps
Use this guide to optimize your investment

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VITRIA NEWS DIGEST

Data is your most valuable currency

BUSINESS PIVOTS TO CUSTOMER SERVICE OPERATIONS

VIA AIOps Features a Total Ecosystem Approach Across Industries

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Know about service impacting issues before your customers report a problem.

The customer service experience is fragile. Service Operations Management teams need complete awareness of service performance impacts across the application, network and infrastructure to rapidly detect, triage, and resolve incidents. Despite an abundance of monitoring, it’s not possible to quickly determine the root cause of service-impacting issues. Without all the information across service layers and the right analytic support, high-cost technicians in multiple teams often chase symptoms wasting valuable time and slowing the resolution process. That’s why more companies are choosing VIA AIOps.

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VIA AIOps collects and enriches streaming data from devices, the network, and applications in real-time. It integrates with existing monitoring tools and processes enhancing their value.

VIA leverages Artificial Intelligence, machine learning and advanced analytics to identify faults, performance and customer experience issues faster and determine root cause. VIA also identifies the impacted population for targeted remediation, integrates with existing backend systems, and enables process automation.

Learn more about how VIA can lower cost and improve operational efficiencies. Reported results from some of our clients include:

• 18% fewer customer support contacts annually
• 12% fewer technician visits
• 25% reduction in augmented staff
• 22% lower tool license cost

Reduce the noise and get to actions faster.

Addressing Network Service Assurance

Massive nerworks with the added complexity of an increased level of virtualized components makes identifying issues and addressing them quickly before they impact the customer experience more challenging for service providers. Unifying operations accross different domains and unifying operations accross the entire ecosystem enables rapid detection of service faults and performance issues. How is this accomplished? Marc Austin and Chris Menier discuss the challenges service providers face and how their Cisco and Vitria partnering delivers a solution that reduces complexity with a holistic approach that supports fault and performance management accross service domains.

Austin and Menier believe the future of AIOps is to enable fully autonomous networking. Austin states that Cisco has an aggressive investment strategy to help their customer get there, to provide a better experience for their end customers, lower their costs and improve their margins.

Menier explains that to further automation, full visibility accross service layers is a key requirement. VIA AIOps is now supporting change management assurance processes by automatically detecting when network changes have ocurred and determining the impact these changes are having on the network and customer experience.

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Buyer’s Guide For AIOps Applications

The next generation of AIOps platforms is here and setting a new standard in customer experience. These applications are helping companies drastically improve the effectiveness and efficiency of service delivery to large numbers of external customers. The experts at Vitria have developed this market guide for AIOps platforms specifically for companies providing digitized services direct to their customers and who are looking to leverage AIOps to up their game by providing consistent service to customers without the typical drag on profitability.

This guide will help you:

Document the needs of your business
Select the product capabilities that will meet your needs
Use the self-assessment included, to narrow your search for vendors that will enable you to reach your goals and realize value from your AIOps investment

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Service Operations: Critical For Optimizing The Customer Experience

The core of exceptional customer experience is the ability to resolve problems that arise before the customer feels the impact. Today’s monitoring tools cannot accomplish this goal. Such tools fail to provide the complete visibility of the service delivery ecosystem required to understand CX impacts and avoid triggering service incidents that could have been avoided or quickly contained.

The solution is AI in Operations Management.

Next-generation AIOps applications understand the entire service delivery ecosystem and customer impact so that the right issues can be prioritized and quickly acted upon. Using AI and Machine Learning, AIOps applications make current systems smarter by enabling all of the available data to be analyzed together.

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CUSTOMERS WIN! Give The Gift Of Experience Assurance

Investments in infrastructure to enable remote workers and schoolers, the necessary adoption of telehealth and telemedicine and the emerging contactless retail are creating challenges for many organizations.

To survive, businesses are expanding digitized services putting new pressure on IT Operations to meet and exceed the customers’ expectations for service availability and performance.

In a highly competitive environment, a next-generation AIOps application offers a game-changing solution for IT Operations teams. AIOps applications dramatically improve IT Ops vision- correlating what has happened, what is happening now, and giving IT Ops insights into the future.

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