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VIA AIOps
Service Assurance

Total Ecosystem Observability and Process Automation Across Service Domains 

Incident Management
Network Monitoring and Network Performance Management
Application Monitoring and Application Performance Management

 

Accelerates incident response and resolution through process automation powered by real time analytics, artificial intelligence, and machine learning.

Enables a new way of working across applications, the network, and both dedicated and hybrid in-house and cloud infrastructures. 

Substitutes process automation for high levels of human expertise in the event monitoring and incident management processes.

 

Transforms the service operating model by delivering the augmented intelligence to support a leaner, more efficient and effective IT operations staff.

Greatly enhance customer experience
Dramatically reduce costs
Substantially increase efficiency for mission-critical
operations that require massive streaming

ANNOUNCING VITRIA VIA AIOPS FOR CISCO NETWORK AUTOMATION

VIA AIOps Enhances Cisco Service Assurance

VIA AIOps 3.0 REAFFIRMS COMMITMENT TO CONTINUED IMPROVEMENT IN CUSTOMER ASSURANCE

Learn about VIA’s latest release from Cisco’s Marc Austin and Vitria’s Chris Menier

OBSESSED WITH YOUR CUSTOMER SERVICE EXPERIENCE?

Invest in AIOps
Use this guide to optimize your investment

VITRIA NEWS DIGEST

Data is your most valuable currency

BUSINESS PIVOTS TO CUSTOMER SERVICE OPERATIONS

VIA AIOps Features a Total Ecosystem Approach Across Industries

 

Know about service-impacting issues before your customers report a problem.

Despite an abundance of monitoring, can you quickly determine the root cause of service-impacting issues?

Without all the information across service layers and the right analytic support, high-cost technicians in multiple teams often chase symptoms wasting valuable time and slowing the resolution process.

That’s why more companies are choosing VIA AIOps.

VIA AIOps
VIA AIOps
VIA AIOps
VIA AIOps

The 3 key capabilities that distinguish VIA AIOps

VIA automates event monitoring and incident management process steps accurately detecting faults, identifying probable root cause, and communicating with up and downstream third-party systems without human intervention. Three key capabilities distinguish VIA AIOps.

Learn more about how VIA AIOps can enhance the customer experience, lower cost, and improve operational efficiencies.  

Total Ecosystem Observability within and across technology layers, applications, and service domains to deliver unified service assurance supporting fault, performance, and change management processes.

Smart Ticket Approach to automation delivering actionable, triaged tickets to the service management systems with the information needed to implement automated remediation or enable the fix agents to act.

Fast Time-to-Value with measurable, high-payback results in the first year using a system easy to install, integrate, manage, configure, and use.

LEARN MORE

VIA AIOps collects and enriches streaming data from devices, the network, and applications in real-time. It integrates with existing monitoring tools and processes enhancing their value. 

VIA leverages Artificial Intelligence, machine learning and advanced analytics to identify faults, performance and customer experience issues faster and determine root cause. VIA also identifies the impacted population for targeted remediation, integrates with existing backend systems, and enables process automation.

Learn more about how VIA can lower cost and improve operational efficiencies. Reported results from some of our clients include:

• 18% fewer customer support contacts annually
• 12% fewer technician visits
• 25% reduction in augmented staff
• 22% lower tool license cost

 

VIA AIOps
VIA AIOps
VIA AIOps
VIA AIOps
Reported results from some of our clients include:

60% improvement in service availability

40% lower Mean Time to Restore service outage

80% reduction in time to resolve hard-to-resolve service degradation issues

92% of incidents detected prior to customer impact

Reduce the noise and get to actions faster.

Seize Opportunities for Modern IT Operations

 

In a recent podcast, Chris Menier, President of VIA AIOps at Vitria, and Greg Ferro, Tech Analyst and Network Architect at Packet Pushers, discuss how today’s technology allows IT operations to proactively address sevice impacting issues before customers report problems.

We dive into the benefits of using Vitria’s VIA AIOps, a solution that helps reduce costs, accelerate resolution, and improve effectiveness in IT operations. VIA ingests and normalizes data from various sources and enterprise tools, and provides a unified layer of analytics and correlation for operations teams.

Vitria named a winner in the Brandon Hall

We are thrilled to announce that Vitria was named a winner in the Brandon Hall – Excellence in Technology Awards.

Vitria VIA AIOps won the Gold Award in the category of “Best Advance in AI for Business Impact.”

Buyer’s Guide For AIOps Applications

The next generation of AIOps platforms is here and setting a new standard in customer experience. These applications are helping companies drastically improve the effectiveness and efficiency of service delivery to large numbers of external customers. The experts at Vitria have developed this market guide for AIOps platforms specifically for companies providing digitized services direct to their customers and who are looking to leverage AIOps to up their game by providing consistent service to customers without the typical drag on profitability.

This guide will help you:

• Document the needs of your business

• Select the product capabilities that will meet your needs

• Use the self-assessment included, to narrow your search for vendors that will enable you to reach your goals and realize value from your AIOps investment</span

CUSTOMERS WIN!

Investments in infrastructure to enable remote workers and schoolers, the necessary adoption of telehealth and telemedicine and the emerging contactless retail are creating challenges for many organizations.

To survive, businesses are expanding digitized services putting new pressure on IT Operations to meet and exceed the customers’ expectations for service availability and performance.

In a highly competitive environment, a next-generation AIOps application offers a game-changing solution for IT Operations teams. AIOps applications dramatically improve IT Ops vision- correlating what has happened, what is happening now, and giving IT Ops insights into the future.

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