VIA – Digital Transformation Platform
VIA provides a simplified, analytics driven approach to improve profits from operations, upgrade the customer experience and introduce new services faster.
Efficient Operations
Reliable Customer Experience
Lower Opex and Churn
Increased Revenue
The VIA Analytics Platform and Digital Operations Suite provides visibility across data & organizational silos enabling operational effectiveness for many industries. Your team will isolate problems faster, automate response when possible and prevent the problems most likely to impact service and your customers’ experience. Enabled by its action-oriented analytic value chain and customer-centric approach, VIA reveals and automates what to do, then prioritizes based on customer impact so you can take decisions and act with confidence to improve business outcomes. VIA Solution Templates accelerate deployment and adaptation of the Platform to meet your unique business requirements.
Who We AreVitria has a long history of innovation. The company celebrates twenty plus years of providing solutions that have transformed business process management and application delivery across the distributed enterprise. Building on this legacy, VIA by Vitria now brings to companies a new Analytics Platform and Digital Operations Suite that leverages Artificial Intelligence and Machine Learning to revolutionize operations, generate new revenue streams and improve the customer experience. For every company with Digital Transformation initiatives, Vitria brings a unique understanding of how to best utilize data, existing infrastructure, and human resources to achieve digital operations excellence.
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What We DoVIA’s customers are leveraging the scale and power of cloud computing, extracting value from IoT and need to turn unprecedented volumes of diverse data into meaningful and actionable information. By implementing VIA, organizations accelerate their transformation to digital operations and create a customer-centric and service-oriented approach. The VIA Digital Operations Suite powered by the VIA Analytics Platform enables organizations in communications, energy, manufacturing and other industries to create business value for customers and shareholders.
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Why It MattersCompetitive and winning companies utilize analytics to gain insights and take action in real time to attract and keep customers. VIA by Vitria provides the infrastructure and confidence to digitize operations. The VIA Digital Operations Suite breaks down organizational and related data silos enabling cross functional collaboration. Agile transformation depends on productivity of cross functional teams and VIA provides full-stack visualizations, reliable insights and real time active response.
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VIA Analytics Platform
VIA’s low code analytics platform is built to provide business value. These platform features enable Operations, in multiple industries, to benefit from real-time visibility across data and organizational silos, enabling a service-oriented & customer-centric approach. Handling streaming and batch data, VIA incorporates the unique Analytics Data Flow (ADF) for agile delivery of key functions like advanced anomaly detection, incident life-cycle automation, dynamic change management and dynamic failure prediction.
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IDC
Vitria’s Operational Intelligence Suite is designed to enable decision makers to respond in real-time to changing business conditions, thereby increasing operational efficiencies and overall responsiveness.
Maureen Fleming Program Vice President
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Indra
Vitria Operational Intelligence has enabled Indra to rapidly deploy new customer experience management initiatives for our mobile telecom service provider clients.
John Wallace Director of Telecommunications
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TXU
Customer service is crucial to maintaining our position as the leading energy company in the highly competitive Texas market. Vitria offers an integrated suite in which all components naturally work well together to provide real-time visibility across our internal information systems. This enables us to identify and correct service delivery issues before they occur and impact our customers.
Kevin Chase CIO
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o2
We need a holistic picture of each individual customer’s experience so that we can proactively identify and resolve service issues before they negatively impact our customers Vitria Operational Intelligence offers a single user friendly platform that identifies and addresses our most important customer-facing issues and will allow us to enhance our service experience.
Dave Akeroyd Head of OSS Strategy and Architecture
In The News
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Vitria’s Chris Menier Describes Critical Framework Necessary for Digital Operations and Successful Transformation Initiatives
May 17 2019 | BizTechReports -
Integrating AI, Machine Learning into Cable Culture
April 30, 2019 | Cablefax -
Vitria’s Chris Menier Describes Critical Framework Necessary for Digital Operations and Successful Transformation Initiatives
April 24, 2019 | MENAFN
