VIA – Digital Transformation Platform

VIA provides a simplified, analytics driven approach to improve profits from operations, upgrade the customer experience and introduce new services faster.

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Efficient Operations

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Reliable Customer Experience

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Lower Opex and Churn

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Increased Revenue

The VIA Analytics Platform and Digital Operations Suite provides visibility across data & organizational silos enabling operational effectiveness for many industries. Your team will isolate problems faster, automate response when possible and prevent the problems most likely to impact service and your customers’ experience. Enabled by its action-oriented analytic value chain and customer-centric approach, VIA reveals and automates what to do, then prioritizes based on customer impact so you can take decisions and act with confidence to improve business outcomes. VIA Solution Templates accelerate deployment and adaptation of the Platform to meet your unique business requirements.

VIA Analytics Platform

VIA’s low code analytics platform is built to provide business value. These platform features enable Operations, in multiple industries, to benefit from real-time visibility across data and organizational silos, enabling a service-oriented & customer-centric approach. Handling streaming and batch data, VIA incorporates the unique Analytics Data Flow (ADF) for agile delivery of key functions like advanced anomaly detection, incident life-cycle automation, dynamic change management and dynamic failure prediction.

  • Industry Leaders like Ericsson, Starbucks and Samsung Trust Vitria
  • IDC

    Vitria’s Operational Intelligence Suite is designed to enable decision makers to respond in real-time to changing business conditions, thereby increasing operational efficiencies and overall responsiveness.

    Maureen Fleming Program Vice President

  • Indra

    Vitria Operational Intelligence has enabled Indra to rapidly deploy new customer experience management initiatives for our mobile telecom service provider clients.

    John Wallace Director of Telecommunications

  • TXU

    Customer service is crucial to maintaining our position as the leading energy company in the highly competitive Texas market. Vitria offers an integrated suite in which all components naturally work well together to provide real-time visibility across our internal information systems. This enables us to identify and correct service delivery issues before they occur and impact our customers.

    Kevin Chase CIO

  • o2

    We need a holistic picture of each individual customer’s experience so that we can proactively identify and resolve service issues before they negatively impact our customers Vitria Operational Intelligence offers a single user friendly platform that identifies and addresses our most important customer-facing issues and will allow us to enhance our service experience.

    Dave Akeroyd Head of OSS Strategy and Architecture