Vitria offers two levels of support programs—Expert Level and Enterprise Level.
Expert Level: Expert Level support provides highly responsive, highly effective support for customers who depend on Vitria systems to run their business. It offers cost-effective, flexible support for all Vitria software products.
Expert Support includes unlimited incident reports, product upgrades, product maintenance releases, and access to a wide range of electronic services for self-help, reference, and information. Key components of Expert Support include telephone assistance, product updates, and electronic services.
Summary of Key Program Features:
- Unlimited incidents
- Two authorized customer contacts
- Support website access
- Technical support bulletins
- Free revisions for any supported and licensed Vitria products
Enterprise Level: Enterprise Level support provides our premium level of support, adding a number of key features for your mission-critical application integration support needs.
If your organization requires maximum responsiveness, or has high-availability requirements for mission-critical systems, Enterprise Support is the right choice. For organizations with operations in a single location or multiple locations, running a single system or multiple systems, Enterprise Support is a critical asset to your business.
Summary of Key Program Features:
- Unlimited incidents
- Four authorized customer contacts
- Around-the-clock (24×7×365) service for priority 1 issues
- Technical support bulletins
- Support website access
- Quarterly support reviews upon request
- Technical support usage reports upon request
