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IMPROVING CUSTOMER EXPERIENCE WITH AIOps

How Digital Operations and AIOps Help NSPs Create a Customer-Centric Operation

Vitria’s Chris Menier and Cognizant’s Tiran Dagan Address How a Wide-Scope AIOps Platform Improves the Incident Response Life-Cycle and Results in an Improved Customer Experience

Understanding the relationship between operational performance of the infrastructure and tying that back to the customer experience is what drives transformational change in the management of the incident response life-cycle.

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