Use Case

Resiliency Issue Detected and Addressed Before Customers Noticed.

VIA’s Digital Operations Solution Suite identified the Content Delivery Network (CDN) problem 45 minutes before the customers started reporting the issue. The issue was disproportionally affecting the CDN servicing Video On Demand in a single state.

The Network Operation Center (NOC) was notified 15 minutes after the problem first manifested itself. Interactive Voice Response call deflection was instantiated for the affected service and region to inform the customers of the issue and reduce the load on the call center.

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