The State of Digital Operations in the Cable/Telco Sector and The Keys to Enabling Successful Transformation
By: Chris Menier, Vice President and Transformation Strategist at Vitria Broadband services offered by leading companies in the cable and telecommunications industries have provided critical enabling platforms for organizations implementing digital transformation strategies. However, the network service…
The Role of AI and Analytics in Enabling Successful Digital Transformation of the Cable/Telco Sector
An integrated approach to artificial intelligence (AI), big data and the internet of things (IoT) will play a critical role in Cable/Telco strategies for delivering better customer experiences and overcoming the challenges presented by cord-cutting. Great companies…
Integrating Data Centricity with Customer Obsession will Drive the Future of Network Service Providers Serving the Connected Lives of Consumers
Mark Wyman, Senior Vice President for Application Development for Windstream and Chris Menier, Vice President, and Transformation Strategist at Vitria The cable/telco sector is in the midst of a seismic shift, as new technologies and rising consumer…
Arrival of 5G Turns Wireless Network Service Providers into Indispensable Players in the Internet of Things Market
2019 is going to be a very important year for the Internet of Things (IoT) environment. Not only are we seeing an explosion of new use cases emerge across almost every sector of the economy, but we…
IoT Connectivity with Nokia and Vitria
How Optimizing Incident Response Lifecycle Management can help Organizations Realign their Internal Processes with Strategic Objectives
As organizations seek to differentiate themselves in a highly competitive marketplace, advances of artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT) provide an unprecedented level of transparency into the customer experience in real-time.…
How Critical Frameworks Ground Digital Operations Journeys and Lead to Successful Transformation Initiatives
For older, established companies looking to integrate new technologies into their business processes, there is an element of friction that impedes moving forward to take up true digital transformation. Aside from an underlying resistance to change, the…
How Digital Operations and AIOps Help NSPs Create a Customer-Centric Operations Ecosystem to Improve Subscriber Engagement
Chris Menier, Vice President and Transformation Strategist, Vitria and Tiran Dagan, Chief Digital Officer for Media and Communications, Cognizant In an ongoing effort to identify the metrics that matter for improving customer experience, network service providers (NSPs)…
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World Class Network Assurance Strategies Emerge as Critical Success Factor in How the Cable and Telecom Sector Engages with Customers
Chris Menier, GM & Transformation Strategist, Vitria Charlotte Patrick, Independent Analyst Cable companies and telecommunications providers have for decades depended on developing and maintaining communications links with the consumers they serve. Today, however, things are different. The…