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Four Managers Whose Jobs Depend On Digital Operations Success
Digital transformation is the talk of today’s business world. But businesses are transforming in other ways, too. It’s no longer possible to wall off core operations like finance and production from one another. Today’s business operations have…
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Three Ways to Broaden Your Digital Transformation Footprint
The Board has questions. Directors are hammering your CEO about the newest shiny toy – digital transformation. Have you got it? Seeing any ROI? What should we expect? The CEO needs your help. You want to make…
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Build Your Incident Response Strategy Around These Five Critical Steps
A cell phone dies. It can be rebooted, but the call – and some data – are lost. Worse, it’s a VIP customer’s phone, and you’re the customer service manager. Worse still, more alerts are coming in.…
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Innovations in Incident Response Strategies
The availability of real-time analytics is driving new and enhanced services in many industries as organizations leverage the ability to contextualize experiences for customers in real-time. A critically important factor that increasingly will become a competitive differentiator…