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Three Ways to Broaden Your Digital Transformation Footprint
The Board has questions. Directors are hammering your CEO about the newest shiny toy – digital transformation. Have you got it? Seeing any ROI? What should we expect? The CEO needs your help. You want to make…
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Build Your Incident Response Strategy Around These Five Critical Steps
A cell phone dies. It can be rebooted, but the call – and some data – are lost. Worse, it’s a VIP customer’s phone, and you’re the customer service manager. Worse still, more alerts are coming in.…
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Innovations in Incident Response Strategies
The availability of real-time analytics is driving new and enhanced services in many industries as organizations leverage the ability to contextualize experiences for customers in real-time. A critically important factor that increasingly will become a competitive differentiator…