Is the Customer The First Priority For Your Operations Team?

Chris Menier, General Manager and Transformation Strategist with Vitria and Joel Beasley, Modern CTO Founder Discuss Service Assurance and How the VIA AIOps Application Improves the End-to-End Customer Experience.

Uncompromising customer experience must be a top priority. And yet, most IT organizations operate in service layer silos causing delays in resolving cross-correlated issues negatively impacting the customer.  

To optimize the customer experience, service operations teams need to focus first and foremost on the issues impacting the customer experience.  VIA, an AIOps application delivers real-time visibility across all layers of service delivery, detection of incident and change fallout before customer impact, and root cause analysis on cross-correlated incidents.

The experts discuss their point of view on the subject.

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