Make The Customer Your Top Priority

Chris Menier, General Manager and Transformation Strategist With Vitria and Joel Beasley, Modern CTO Founder Discuss Service Assurance and How The VIA AIOps Application Improves The End-to-End Customer Experience.

Service operations teams need to focus on issues that are negatively impacting the customer and resolve these issues quickly. To deliver uncompromising customer experience while improving operational productivity, industry leaders are considering the implementation of AIOps solutions.

VIA AIOps solves unsolved problems.  It goes beyond correlation to the next best action ensuring that the right eyes are on the customer problem at the right time.  Unlike other solutions, VIA delivers real-time visibility across all layers of service delivery, detects incident and change fallout before customer impacts, and provides root cause analysis on cross-correlated incidents.

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