How incident response strategies are changing in today’s environment.

As artificial intelligence, machine learning and the Internet of Thing converge; organizations are shifting the focus of incident response lifecycle management (IRLM) to place greater emphasis on monitoring and improving the customer experience.

In this Q&A, Chris Menier, Vice President and Transformation Strategist with Vitra, offers insight into the strategic investments and the industry requirements necessary for next-generation incident response strategies and deployment of a digital operations program.

Download this Q&A for answers to the following questions:

• How is the rise of different technologies enabling management teams to take a broader perspective in IRLM?
• Are you seeing examples where organizations are in fact separating themselves from the pack by being early adopters of this shift?
• And More