How and Why Digital Operations is Required for the Next Evolution of Service Management

Digital Transformation Requires Leveraging Digital Technology to Optimise Service Management Processes

Digital Operations supports the management of the end-to-end customer experience and the entire service lifecycle. Digital operations will enable Service Management to break down operational silos to address all the interactions between a service organization and their customers. This white paper discusses how and why digital operations is required for the next evolution of service management, the requirements of a Digital Operations Solution, and Vitria’s capabilities to accelerate the transformational journey.

Download the whitepaper to learn more.

Download the Whitepaper