VIA Digital Operations Suite

There are more mobile device subscriptions in the US than people in the country. There are more internet connected devices across the world than people on the planet!

This growth stresses all layers of the service delivery stack – from core network capacity to application compute and data storage.

Instrumentation is creating a lot of DATA – stored in silos across the enterprise – around the world.

VIA Digital Operations Suite eliminates the silos
– leveraging all the data in real time!

The VIA Digital Operations Suite leverages VIA’s low code, big data analytics, including pre-assembled templates.

Implement digital operations in days rather than months.

VIA Solution Templates feature agonistic collection interfaces, pre-built data visualization and schema, applied AI, intuitive GUI components and workflow automation functions.
Templates may be configured and extended by customer developers, system integrators or the Vitria field team.

VISUALIZE. ANALYZE. ACT.

Benefits include:

  • Improved customer experience by providing a resilient and predictable infrastructure for service delivery that minimizes churn
  • Reduced cost of managing increasingly complex environments
  • Increased revenue with decreased losses and lower opex – resulting in greater profitability

Better Outcomes

  • Fast Innovation Cycle
  • Low-code / no-code development
  • Self-service BI/OI
  • Faster time to solution

Smarter Actions

  • Prescriptive analytics for “next best action”
  • Intelligent (automated) actions
  • Alerting and notifications

Faster Analytics

  • Fast data ingestion
  • Fast Advanced Analytics – descriptive, predictive, prescriptive
  • Fast operationalization of models

Businesses Rely on Operations – Operations Rely on VIA

  • Improved customer experience by providing a resilient and predictable infrastructure for service delivery that minimizes churn
  • Reduced cost of managing increasingly complex environments
  • Improved profitability – Increase revenues while decreasing losses and lowering opex 

REAL COMPANIES – REAL OUTCOMES

Advanced Anomaly Detection

Via Analyses a vast array of health and performance indicators to discover anomalies that lead to performance downtime and lower equipment revenues. Manufacturer’s asset uptime is increasing and time to repair is significantly reducing.

Automation

VIA auto-detecs clusters of subscribers that change OS version and correlates those changes with anomalies (e.g dropped calls). CSP is avoiding customer complains and inquiries by thousands by proactively notifying and pushing updates.

Incident Life-Cycle Automation

VIA correlates authentication failures with CSAT proxies, and discover the service delivery layer containing root-cause. MSO is reducing MTTR by hours by creating and prioritizing incidents for automated remidation.

Dynamic Failure protection

VIA learns equipment health failure status and actively monitors early signals of potential failure risk to trigger proactive maintenance actions. Manufacturer is generating maintenances days prior to failure to reduce downtime.

Resources

Need more information or interested to see a demo?