Use Case

Reduces Risk and Accelerates Firmware Rollout

The population of upgraded devices was dynamically created through analysis of log data. Real-time KPIs were then associated to that population of devices so that any customer experience issues would immediately be identified. A nuanced incompatibility issue was discovered between the firmware and the 5 GhzWiFiband and fixed prior to completing the rollout — eliminating the potential negative CX impact.

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