The Requirements for Deploying a Digital Operations and AIOps Initiative

Vitria’s Chris Menier and Cognizant’s Tiran Dagan Offer Insight into the Strategic and the Industry Requirements Necessary for Deployment of a Digital Operations and AIOps Initiative.

Digital Operations and wide-scope Artificial Intelligence supported operations (AIOps) platforms enable companies to leverage data in new ways and transform the relationship between operations and customer experience. Chris Menier, Vice President and Transformation Strategist for Vitria and Tiran Dagan, Chief Digital Officer for Communications and Media with Cognizant answer questions about the role Digital Operations and AIOps can play in improving the customer experience and what change management issues need to be addressed to get ready for AI driven digital operations.

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