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Accelerate time to issue resolution

Service operators can reduce the time from a service incident to issue resolution by accelerating each phase of the incident lifecycle with the implementation of an effective advanced analytics solution.

Accelerated issue resolution requires the application of a complete analytics solution on disparate high-volume data in real time in order to:

  • automate remedial action,
  • reduce the complexity of root cause analysis, and
  • provide live monitoring of key quality indicators.

This white paper discusses the common challenges that exist in each phase of the incident life cycle and how each phase can be addressed using advanced analytics.

To download the whitepaper please provide the following details: