Numerous leading companies in a wide variety of industries are increasing market share and widening profit margins using Vitria's solutions to achieve significant business performance improvements.
Take a look at some of the results.
Industry analysts estimate that last year process exceptions cost companies close to $100 billion and that number will increase as business becomes more complex and companies continue to adopt Service Oriented Architecture. XM Satellite Radio realized that to stay one step ahead of the competition, they had to find another way to attract and retain customers. The quick and efficient resolution of process exceptions was the solution to gain a competitive advantage and increase market share.
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Telecommunications Service Providers are under increased pressure to automate the provisioning processes for an ever larger and faster changing product portfolio. SOA-based process automation and exception management are key elements to make this happen and profitably deliver services with minimal human intervention. SureWest chose Vitria’s integration and exception management solutions when they decided to upgrade their systems to support a more aggressive use of technology to deliver additional services in a more cost effective manner.
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BT Retail was looking to expand into the broadband market and needed to build a system quickly in order to execute on this plan. In choosing BusinessWare to provide the integration layer for the architecture, BT accelerated the development cycle and launched its broadband offerings ahead of schedule.
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Two European Cable Service Providers
Vitria has delivered Order Accelerator. to two Cable Service Providers in Europe that are expanding their presence in the data and voice markets through aggressive marketing and infrastructure investment. These providers recognized that profitable revenue growth is possible only if the core order-to-cash process operates efficiently and flexibly to support new customer acquisition and subsequent service and service bundle launches. This order-to-cash lifecycle is one of the most fundamental processes and needs to scale as the business grows.
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Europe's second largest bank, Deutsche Bank, has a diverse set of operational support systems (OSSs) within its numerous business divisions. As the bank expanded its information technology (IT) architecture, it also recognized the need to integrate existing distributed applications. After evaluating several alternatives, the company selected Vitria.s ebusiness solution. Leveraging BusinessWare, Deutsche Bank developed a proprietary application management platform called Deutsche Bank Information Bus (dBus). Since implementing BusinessWare and creating dBus, the company has integrated previously independent systems and reduced its need for and the associated costs of developing globally distributed applications.
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Draka deployed the BusinessWare business process integration platform to integrate the various ERP systems used by its operating companies and to ensure accurate and effective fulfillment of orders. BusinessWare disaggregates customer orders, cross-references product codes and submits orders to the various ERP systems in use by Draka production companies. The integration platform is also used to enable acknowledgments, confirmations and delivery advice notes to flow back from the various ERP systems into the source ERP system, where the original order was placed.
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BusinessWare was selected as the underlying integration platform by the DMR Consulting team responsible for the overall project. Vitria.s solutions are instrumental in facilitating the flow of information across the production process, from the industrial park to the production line. Specifically, BusinessWare manages the business interactions between Ford and its suppliers, allowing information, as well as any changes or errors in the production line, to be transmitted to all parties in real-time.
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"BusinessWare has dramatically increased our efficiency for processing car insurance requests. After implementing Vitria.s comprehensive business process integration platform, we noticed a marked improvement in the way our customer requests are managed, and ultimately, in our overall cost savings."
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To create a consolidated view of customer information, Lincoln Financial Group is using BusinessWare to integrate systems and automate business. In the future, Lincoln Financial Group plans to bring many of its operational support systems to the Web, so that customers, business partners and suppliers can have access to information and transact in real-time or near real-time over the Internet.
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Working in collaboration, Vitria and MasterBrand Cabinets created the MasterBrand One Touch Order Management system, a solution that enables customers to order multiple brands of products through a single point of interaction. The system, built on Clean Order, was designed for large, distributed organizations that require a single "system of process" to manage orders from request through delivery in near real-time. Companies with very large and complex order-to-fulfillment processes need an order management solution that provides end-to-end process visibility if they ever hope to streamline and reduce operating costs and improve responsiveness to unforeseen customer issues
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Reynolds currently utilizes BusinessWare in four product/application solutions, and has many other projects planned for development over the next two years. Leveraging BusinessWare, the company has automated the order fulfillment and shipping processes used within its automotive and information solutions divisions. Two additional projects, Reynolds Advantage, which focuses on existing customers, and ReySource, which focuses on new customers, have also been completed.
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Transportation is a low margin business where small improvements in existing processes can lead to quantifiable efficiencies in asset utilization and greater profitability. Trimac, a leading North American carrier of bulk commodities, realized that one area where gains could be made was the order-to-cash cycle. They decided to address this very manual process. With the help of Vitria, Trimac enabled electronic order submission and order acceptance/confirmation with its customers. In addition, they tied in the billing process to enable quicker, more accurate billing and payment. Some measurable results so far are that order-to-invoice costs for electronic orders dropped from $25 to $5 per order, and electronic order discrepancies for a customer decreased by 50%.
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