The 2009 asset meltdown severely stressed the financial services industry. For many companies, planned infrastructure investments went on the shelf and headcount was reduced 10-20% or more. Simultaneously, regulatory scrutiny increased creating another set of issues as firms realized their obligations to meet new standards of security and reliability. 

In 2010, as the economy recovers, companies looking to differentiate themselves will need to expand their product offerings and deliver superior performance and service relative to their peers. Achieving this requires a rock solid data infrastructure, low costs, an agile work force, and the ability to minimize risk.

Not only must they be able to adapt quickly to meet the demands of the business, competitors, and regulators, but they must be able to grow, expand and shift resources without increasing costs or increasing the firm’s risk exposure. In short, companies need a nimble operation which requires the ability to create operational capacity to adjust to new requirements. 

Creating capacity is possible with Vitria’s Operational Intelligence solution. Managed within a Business Process Management (BPM) framework, off-line processes and core applications can be integrated in a single environment and made viewable using management dashboards. These tools create Operational Intelligence, a forward-looking view of event data allowing managers to take immediate action and optimize their workflows on a real-time basis.

Leveraging Vitria Operational Intelligence, companies can create additional capacity while providing managers a more transparent view of their processes and procedures.  Streamlining, simplification, and new management tools such as dashboards can cut costs, and strengthen control and oversight, and support the needs of the business. 

Visibility

• Customized dashboards with drill-down capability to detailed data
• Real-time monitoring of process status
• Exception monitoring and status
• Quick-Glance KPI status and process metrics
  Real-time monitoring of Risk & Productivity Measures as exceptions are reconciled

Insight

• Historical analysis for trending and process optimization
• Specialized tools for root-cause analysis and custodian performance analysis
  Forecasting of personnel requirements to meet KPI targets

Action

• Escalation of task priority based on further risk analysis
  Identification and resolution of cross-account posting exceptions 
• Drill down into layers of process metrics