Many, if not most, utilities are deploying smart grid and smart meter capabilities to provide more information about the state of their distribution networks and the consumption patterns of their customers. This new visibility opens up many possibilities for improved operations in the areas of preemptive maintenance, demand management, real-time pricing, and better customer care. The challenge is how to take advantage of this new information to deliver bottom-line results.

Vitria Operational Intelligence provides the ability to sift through this wave of data, present the right information in the appropriate contextual dashboards, and then take targeted, controlled action based on this insight with its BPMS capabilities. Areas where this applies include:

Demand Response Program Management

• Vitria Operational Intelligence makes Demand Response Programs more flexible, responsive, and manageable through real-time information sharing between ISO, Generator, and Consumer, and allowing for more proactive energy usage choices based on price signals, demand requirements, and other factors. With the new focus on Demand Management as a key part of the country’s overall energy strategy, it is essential that these programs are improved. And they can be!  Learn more.

Cyber Security – Providing Detection, Reporting, and Response Management

• The combination of more sophisticated cyber attacks and increased Federal Energy Regulatory Commission (FERC) requirements for network security management point to the need for greater visibility, insight, and action in regards to cyber security management. Vitria Operational Intelligence becomes a key part of your SCADA (supervisory control and data acquisition) system and other network security management plans by correlating multiple information sources to identify attacks, logging all incidents, and supporting automated responses to threats. Learn more.

Customer Management – Process Visibility and Exception Management

• The customer on-boarding and ongoing management process will become more complex with consumption monitoring, variable pricing, and other new programs that utilities are deploying. Vitria Operational Intelligence gives frontline customer support representatives the information and ability to solve problems before customers are affected, therefore reducing follow-up calls and reducing the cost to manage these new programs.