Order management is complex and becoming more so with the expanding portfolios of services and bundles from multiple vendors. Business operations managers need an extra level of visibility into in-flight orders so that potential problems can be addressed before they impact the customer’s experience or result in loss of revenue.

Vitria’s M₃O Operational Intelligence presents business operations managers with a complete view of provisioning processes such as activities completed for each product ordered. Vitria dashboards display each activity type including application volumes, durations and a breakdown of manual tasks. These “live” dashboards also provide drill-down to successive levels of detail, enabling managers to spot trends and take action in real time.

With M₃O Operational Intelligence, Vitria combines information from static and real-time sources to establish true operational insight that can result in 20% shorter provisioning cycle times, 40% reduction in exception handling costs, reduced “pre-install” churn and labor costs due to process exceptions and rapid process configuration for new services and bundles