To grow profitably, you need to deliver an excellent customer experience for all of the complex communications, content, and application-based services you are offering. Understanding how your customers perceive the combined performance of all the different infrastructure components and then taking preemptive action when necessary is the key to excellence.

Some questions to consider:

• Do you know how customers are affected by failures in one area of your infrastructure?
• Do you take preemptive action to fix problems before your customers notice?
• Do you report on performance across all parts of the service delivery infrastructure?

A “no” to any of these questions means you need greater visibility into how your network, server, and end-user device performance affects the user’s experience of application reliability and performance.

Most communications and media companies have invested in systems to support and automate customer care processes—a good step in the right direction. However, you may still have too many manual tasks and too many reactive ad hoc processes in addition to a lack of real-time information to resolve potentially costly issues. What can you do about this without adding more people to manage your processes or completely reengineer your BSS/OSS systems?

Vitria Operational Intelligence brings three components—visibility, insight, and action—together in a common solution that will leverage your investment in network and infrastructure monitoring systems. With Operational Intelligence you can take preemptive and automated action to deal with faults and potential customer issues before incurring costs from escalations and unnecessary calls.