Customer Support Programs

Vitria offers two levels of support programs—Expert Level and Enterprise Level.

Expert Level: Expert Level support provides highly responsive, highly effective support for customers who depend on Vitria systems to run their business. It offers cost-effective, flexible support for all Vitria software products.

Expert Support includes unlimited incident reports, product upgrades, product maintenance releases, and access to a wide range of electronic services for self-help, reference, and information. Key components of Expert Support include telephone assistance, product updates, and electronic services.

Summary of Key Program Features:

  • Unlimited incidents
  • Two authorized customer contacts
  • Support website access
  • Technical support bulletins
  • Free revisions for any supported and licensed Vitria products


Enterprise Level: Enterprise Level support provides our premium level of support, adding a number of key features for your mission-critical application integration support needs.

If your organization requires maximum responsiveness, or has high-availability requirements for mission-critical systems, Enterprise Support is the right choice. For organizations with operations in a single location or multiple locations, running a single system or multiple systems, Enterprise Support is a critical asset to your business.

Summary of Key Program Features:

  • Unlimited incidents
  • Four authorized customer contacts
  • Around-the-clock (24×7×365) service for priority 1 issues
  • Technical support bulletins
  • Support website access
  • Quarterly support reviews upon request
  • Technical support usage reports upon request