QuickStart Services

Because we realize the importance of mitigating risk and proving value quickly, Vitria Professional Services offers a series of QuickStart Solution Offerings, where the focus is on delivering value immediately. We shaped these offerings to deliver our core solutions—Operational Intelligence and Exception Management.

Operational Intelligence QuickStart Offering

Visibility, Insight, and Action. These are the core benefits of Operational Intelligence. With the myriad of processes, data, and events in today’s enterprises, the challenge is identifying what’s important. All enterprises have processes that need optimizing, data that needs to be better understood, and events that need action, but we must choose a starting point. This is where the Operational Intelligence QuickStart offering can help. Vitria Professional Services can help you identify and prioritize, in order to gain the benefits of visibility, insight, and the ability to take action.

Vitria Professional Services will work with your team in a condensed 3-4 week sprint to define scope, articulate metrics and objectives, and then implement a focused solution that demonstrates real value. More than a Proof of Concept, this is the first step toward greater understanding and efficiency for your business.

Customer Benefits:

  • Rapid scope identification, pilot development, delivery and monitoring of project scope and schedule
  • Improved prioritization efforts and problem resolution
  • Knowledge transfer and best practices from Vitria Professional Services
  • Produces a Reference Implementation
  • Quickly validates the product and the approach

Key Deliverable → A working and demonstrable system that integrates:

  • Two Event Sources
  • Up to 4 analytics dashboards
  • Up to 4 Service Level Agreements (SLAs)
  • Two business processes designed to respond to exceptional events


Exception Management QuickStart Offering

To assist our customers in realizing the benefits of implementing a structured exception management program, Vitria Professional Services offers its Exception Management QuickStart Service. We enable users to quickly take advantage of the latest releases of Vitria products and gain access to new features that will add significant benefit to their business and operations. This service focuses on a limited set of highest priority event sources, exceptions and web-service interfaces, ensuring maximum value in a collapsed time-frame.

Implementing the Exception Management QuickStart offering provides the initial base for implementing a complete exception management solution with real results in a short timeframe. By adopting the tools and approaches encapsulated in Vitria technology, customers can achieve significant efficiencies by centralizing error capture, routing, logging, process restart, and employing automated and enhanced manual resolution tools for error disposition.

Customer Benefits:

  • Rapid scope identification, pilot development, delivery and monitoring of project scope and schedule
  • Improved prioritization efforts and exception resolution
  • Knowledge transfer and best practices from Vitria Professional Services
  • Documented Reference Implementation
  • Quickly validates the product and the approach

Key Deliverable → A working and demonstrable system that integrates:

  • Two Event Sources
  • Up to ten exceptions
  • Up to three Web Service interfaces
  • One Policy
  • One Enrichment Web Service
  • One Automated Handler Web Service
  • One Manual Handler