Do you want your Vitria solution to be the most successful implementation possible? Our Implementation Success Services provide everything you need to meet your objectives. Vitria Professional Services offers:

• Expert architectural advice
• Skilled and certified implementation resources
• Traditional management consulting or complete project delivery
• Application support outsourcing

Vitria’s Implementation Success Services offering includes the following components:

1. Architecture Design & Review

• Review current IT architecture for best positioning, configuration and use of Vitria technology
• Create environment strategy
• Identify architectural challenges
• Recommend architecture standards and best practices
• Identify Performance Benchmarks
• Produce Architecture Design Document

2. Initial Product Installation

• Create environments
• Install Vitria products and other required software
• Test and validate environments
• Create installation and configuration scripts
• Document installation
• Document environment standards
• Document environment maintenance procedures

3. Project Planning & Reviews

• Review system architecture, design and infrastructure plans
• Assist with project plan estimation and design
• Review project schedule and issues
• Identify risks and recommend remediation and other actions
• Assist with issue resolution
• Recommend and necessary modifications to design or approach

4. Design & Development

• Review technical requirements for completeness
• Review exception handling for completeness
• Endorse development processes and practices
• Produce detailed technical designs
• Develop components
• Lead code review

5. Test Preparation & Execution

• Unit Test components
• Assist in designing Integration and UAT test plans
• Execute Integration and UAT tests
• Fix defects
• Design Performance & Tuning Test Plans
• Execute Performance & Tuning tests
• Oversee Production Deployment
• Review testing results

6. Pre-Production Review

• Assess project readiness for go-live
• Review infrastructure plans
• Review cut-over, contingency, reversion and failover plans
• Assist with issue resolution
• Recommend any modifications to implementation approach

7. Go-Live Suppport

• Provide on-site support during go-live
• Resolve technical issues
• Expedite issue resolution
• Coordinate with Vitria technical support
• Coordinate with Vitria Professional Services and senior management
• Provide status updates

8. Post-Production Support

• Maintain environments
• Review implementation results
• Assist with issue resolution
• Identify new opportunities to extend or improve solutions
• Capture client feedback for incorporation into Vitria product and solution design process

9. Product Training

• Provide product training
• Provide review and certification