Vitria Operational Intelligence for Service Assurance Solution

Traditional network-centric service assurance solutions lack insight into customer behavior and the impact of network performance on their customers. As a result, call centers are overloaded as service providers attempt to resolve customer issues and meet SLA requirements using historical data and reactive processes.

Operational Intelligence is a new approach to service assurance that gives communications service providers and smart grid energy utilities visibility into real-time customer data and real-time network data. Vitria’s Operational Intelligence for Service Assurance Solution enables the predictive and proactive identification, prioritization and resolution of service quality alerts and issues, often before they impact the customer. With Vitria, analysts can quickly gain insight into a situation and modify traditional processes to assure that the SLAs will be met.

By using real-time customer data and real-time network data, Vitria provides real-time problem diagnosis and root cause analysis to accurately locate the cause of service degradation issues. The result is a common operating picture that enables the faster detection, analysis and response to service quality and delivery issues.

Built on the M₃O Operational Intelligence Platform, the Vitria Service Assurance Solution makes it easy for Communications Service Providers and Smart Grid Energy Utilities to implement the real-time monitoring and analysis of integrated network and business service issues, gaining real-time insight into service delivery to meet SLA requirements and optimize the customer experience.