Vitria Operational Intelligence Solution for Process Visibility

Most business processes interact with a variety of enterprise software applications such as ERP and CRM systems that were not designed to provide visibility into operations. Even more so, broken processes are difficult to identify and often conceal new business opportunities and risks, resulting in costly SLA violations and customer enrollment errors. As a result of the lack of visibility into operational processes, strategic initiatives that drive revenue such as increasing customer loyalty or maintaining regulatory compliance are impacted.

Operational Intelligence gives business and operations teams real-time visibility into these processes by identifying issues not otherwise detected by “silo” management reports and reporting systems. This includes the increasingly important and complex customer enrollment processes which often have workflows that span multiple systems and business partners.

With Vitria, operations and business leaders can establish real-time, end-to-end visibility into events and processes, including hidden processes that impact business operations and customer experience. Built on the M3O Operational Intelligence Suite, the Vitria Operational Intelligence Solution for Process Visibility can be added without disrupting existing applications and processes and without introducing new risks into legacy business processes. With Vitria OI for Process Visibility, the time to identify and correct broken processes is greatly reduced, enabling operations to improve customer facing processes across all systems, all of which serves to increase customer loyalty, improve compliance management and reduce costs.