Whitepapers Download free resources on Operational Intelligence, Complex Event Processing, BPM, and more.
Operational Intelligence Whitepapers:
- Operational Intelligence Solves Challenges Facing Communications Service Providers
- Operational Intelligence for Electric Power Utilities: Real-Time Solutions for Increasing Revenue & Decreasing Costs
- Bridging the Customer Experience Gap Using Operational Intelligence – An Overview For Communications Service Providers
- Operational Intelligence: Improving the Customer Experience by Preventing Problems Before They Occur
- The Power of Operational Intelligence to Improve Customer Care Processes
- Operational Intelligence for Real-Time Information Security: Behavioral-based Pattern Detection for Continuous Protection
- Complex Event Processing for Operational Intelligence
- Turbo-charging Demand Response Programs with Operational Intelligence
- Better, Faster, Cheaper – Pick Three: Expanding Operational Capacity in Financial Services While Reducing Cost and Risk
From The Analysts:
- Gartner: Case Study – Learn Some Lessons From TXU Energy’s Operational Intelligence System
- IDC Vendor Spotlight: Improving Operational Intelligence with Software That Navigates Information
- Aberdeen Group: Achieving Superior Performance Through Intelligent Exception Management
- Bloor Research: Exception Management and Resolution in SOA-Enabled Business Processes
Business Process Management (BPM) Whitepapers
- Enterprise Class Business Process Management: The Challenge of the Agile Enterprise
- Closing the Gap for Competitive Advantage: True Collaboration Between Business and IT
- Bridging the Business-IT Divide in Enterprise Class Processes
Exception Management Whitepapers:
- An Introduction to Business Exception Management
- From Interruption to Resolution: Reducing Risk with Exception Management
- From Interruption to Resolution: Reducing Risk with Exception Management in Telecommunications
- Managing Interruptions to Reduce Risk: Optimizing Performance in the Insurance Industry
