Real-time Process Monitoring, Tracking & Visibility

 
Vitria VIA  for Real-time Process Monitoring & Visibility

Successful business operations and satisfied customer interactions depend on successful processes; specifically on intelligent, measurable processes, which can be improved, personalized and extended over time. These processes are increasingly being automated, which can causes a loss of visibility into what is taking place. Add to that the shift in our economy to personalize customer-facing processes using data and analytics to optimize and monitor process execution based on the latest situational context and information. This high degree of automation coupled with the desire to incorporate analytic intelligence is driving a renaissance in the adoption of real-time process monitoring and analytic technologies.

These technologies serve as the solution to:

  • The need for detailed tracking and visibility on real-time processes like supply chain optimization
  • Managing the execution of business processes by exception
  • Introducing data-driven, situationally appropriate actions into processes as they execute

Real-time process tracking and monitoring is quickly becoming the source of truth for the current state of the business and a feedback loop that drives the next best action during the execution of business and IT processes.

 

Challenges

 

Real-time Process Monitoring

Current limits on real-time process monitoring and the subsequent lack of real-time visibility and insight into business operations create a number of significant challenges:

  • Orders are mishandled or customer expectations are not met
  • Lack of real-time monitoring prevents businesses from being able to optimize the customer experience
  • Opportunities for improved customer experience and the upsell or cross-sell of new services are missed
  • Manufacturing and Supply Chain processes are delayed, leading to waste, excess inventory or expediting costs
  • Lack of in-transit visibility and analytics cost companies time and funds and make it difficult for companies to stay competitive
  • IT and systems are not visible in the context of the processes they support
  • Everything is managed after the fact through reporting when it could be tracked and monitored in real-time and the exceptions managed during the window of execution when the opportunity or problem could best be addressed.
  • It becomes impossible to leverage all available data to optimize execution or personalize a customer interaction.
  • This all results in sub-optimal execution on many levels.

Reporting tools are not built to handle real-time processes on streaming data. The explosion of new IoT data sources with real-time streaming data flows that need to be analyzed, tracked, monitored and acted on continues to be beyond the scope of these tools. Tools for today’s process and IoT use cases need to be good at monitoring real-time processes, designed to track the relevant data, and perform meaningful real-time analytics on the incoming streaming data. . These tools need to handle “always on” sources of data and the context of automated processes so they can be used in a feedback loop to change the execution of a running process in real-time.

Another challenge is that ERP applications and specialized supply chain portals take too long to implement. They are also not general purpose enough to be used for real-time monitoring of diverse systems and processes. In addition, these solutions aren’t designed to ingest today’s new sources of streaming data or IoT sensor data and they don’t integrate well with third-party analytic tools.

 

Solution

 

Real-Time Process Monitoring

A Real-time analytics platform, coupled with best practice approaches to implementing a real-time analytics pipeline, make it possible to deliver results quickly and reliably for an infinite variety of analytic monitoring use cases and IoT data streams.

This type of platform allows for process tracking and monitoring and should consist of four main categories of capability:

  • Real-time Action (BPM)
  • Real-time Analytic Engine(s)
  • Real-time Visualization
  • Unified modeling tools

Specifically for real-time process visibility, the platform includes track and trace modeling of virtual process flows, real-time status, decision support and interactive user interfaces that enable both visibility as well as the ability to take automated or semi-automated corrective action.

“Bolt-on” point solutions from proprietary vendor suites, often require disruption of, or changes to, existing processes whether they are manual, app-centric or automated, which can worsen the issues they are trying to address.

We have found Real-time Analytics platforms can realize business benefits without incurring traditionally prohibitive costs and risks. Implementation can be done with little or no disruption of, or changes to, existing processes and can easily be integrated with a company’s existing tools.

By utilizing process data, that reside in underlying applications, databases and log files, processes can now be tracked and monitored in real-time. This allows your business processes, multi-channel customer interactions and IT system health to be measured and managed by exception.

Real-time visualizations provide at-a-glance insight into key performance indicators (KPIs), visibility into process exceptions, analytics to patterns of interest and allows drill down to the transaction level on all aspects of the business.
Unified modeling tools to make it easy for IT professionals, systems integrators, business analysts and end users to implement solutions quickly and in a vendor neutral, flexible way.

Key Benefits of Real-time Process Monitoring:

  • Manage your business by exception and in real-time
  • Real-time visibility and active real-time analytics on multi-step and multi-channel processes
  • Supply Chain Orders are handled properly and customer expectations are met
  • Opportunities for improved customer experience and the upsell or cross-sell of new services are realized
  • Manufacturing processes are on time, order delivery deadlines are met, waste is reduced, and inventory is managed optimally
  • IT and systems are visible in the context of the processes they support
  • All available data sources are leveraged including, streaming data and IoT sensor data, in operational processes

Learn more about how Vitria’s VIA platform can meet all the needs of a organizations looking to take their Real-time Process Monitoring, Tracking & Visibility to the next level.

 

Learn more

 

Learn more about how better Real-Time Process Monitoring and IoT Analytics are:

SupplychainWhitepaper