Business Benefits

Vitria Operational Intelligence (OI) empowers business leaders to quickly act on insights gleaned from streaming data and information — while it still counts. It is the only unified software platform that combines the ability to analyze streaming Big Data, complex events and processes with the ability to take immediate action on insights through automated processes and workflows.

  • Real-time Visibility

    Business users can visualize information from enterprise systems (e.g. ERP, CRM), BPMS, and big data sources to gain intelligence on key business events and processes.

    Users are empowered to define and create interactive dashboards to display KPIs and see potential SLA violations before they occur.

    It enables businesses to implement effective responses to threats and opportunities.

  • Continuous Insight

    Businesses can correlate and analyze events in real-time from multiple data sources and across data “silos” to gain true insight.

    Advanced analytics can predict threats and opportunities, and prescribe the next best actions.

    This enables you to address a threat or opportunity in a way that both maximizes business objectives (e.g. profitability and customer satisfaction), and minimizes risk.

  • Timely Action

    Insight and data is only valuable when followed by timely action.

    Through an integrated BPM system that leverages your existing Operational IT systems, Vitria Operational Intelligence enables you to trigger analytics-driven automated processes and workflows aligned with your business objectives.

    Vitria OI helps you optimize your workforce, decrease operational costs, optimize marketing promotions, or meet your Service Level Agreements.