Webinars

• Service Assurance 2.0: Maximizing the Customer Experience Using Operational Intelligence
  Operational Intelligence is a new approach to Service Assurance that gives communications service providers (CSPs) the ability to deliver improved services by combining visibility into real-time customer data with network data. The resulting insight into actual and expected performance allows for the ability to take action with automated responses to help resolve problems before they impact customers…

• Maximize Your SAP Investment Using Operational Intelligence
  Has the complexity of SAP left you in the dark? Illuminate those dark processes.  On-demand webinar features Senior Forrester Analyst, James G. Kobielus. James presents new strategies for SAP customers looking to maximize their investment by gaining greater visibility into their data…

• Using Operational Intelligence to Transform Customer Care Processes in Telecommunications & Public Utilities
  Operational Intelligence – the application of real-time data monitoring and analytics to processes – delivers visibility and insight into business operations. This new type of business analytics enables decision-makers to rapidly respond to changing business conditions, increasing operational efficiencies and overall responsiveness. As a result, operational intelligence improves service levels and responsiveness while reducing customer churn and costs…