Vitria Case Studies | Analyst Case Studies | Partner Case Studies

Vitria Case Studies

Vitria Provides Global Electronics Company with a 360˚ View of its Global Business Operations
Our customer (under NDA), a global electronics company, wished to empower key operational personnel with the ability to quickly and easily manage their ERP Consolidation operations team with a dashboard monitoring system. Executives initially began to build an in-house solution to monitor their applications, databases, servers, and networks; however our client quickly came to the conclusion that this would not be a viable option. With Vitria’s M₃O Operational Intelligence Suite, our customer was able to easily personalize their own role-based dashboards, a solution that was built by operations managers without development involvement.

Vitria Provides Network Service Assurance to Global Communications Service Providers
Most global CSPs experience exceptionally high volumes – usually in the tens of millions – of events per month that are generated at the OSS network level. These events come in from the OSS network as alarms and as information from mobile broadband suites.  Our customer’s (under NDA) primary objective was to reduce the number of incidents (by at least one-third) and act upon them. In order for this to happen, events coming in from the mobile broadband suite were correlated with events coming in from various information systems supporting the client’s broadband infrastructure.

MID Business Gains Better Control of its Cooking Gas Distribution Initiative in Rural Brazil with Vitria
Vitria’s M₃O Suite offers the ability to successfully integrate multiple technologies to provide a unified solution so Vitria was a natural choice in 2008, when MID Business embarked on a strategic alliance with a telephone company (Oi), a distributor of liquefied petroleum gas (Ultragaz), and a credit card company (Oi Paggo) where it was necessary to incorporate all associated technologies to seamlessly deliver LP gas cylinders to customers in rural areas.

TXU Energy Improves Customer Service with Vitria Operational Intelligence
In an increasingly competitive deregulated utilities market, TXU Energy is focused on providing a seamless customer experience to both new and existing customers. With complex systems and interactions to manage, TXU required an end-to-end, real-time view of their customer enrollment process to ensure such a seamless customer experience. To achieve this goal, TXU needed to gain greater visibility into their processes, insight into the status for each of these processes, and an ability to take the corrective action to avoid impacting the customer.

R Cable y Telecomunicaciones Galicia Optimizes Field Work Operations with Vitria Operational Intelligence
As the leading provider of mobile, television, and Internet services in the Northern Spanish state of Galicia, R Cable determined that the management of their installation and maintenance services must be improved to deliver the desired exceptional customer experience while improving bottom line business results. Making such improvements required R to gain real-time visibility across all business processes, understand when certain processes were in jeopardy, and act to correct problems before impacting the customer.

Andorra Telecom Increases Operational Efficiency and Improves Customer Satisfaction with Vitria Operational Intelligence
To improve business results and achieve delivery of high quality telecommunication services, Andorra Telecom took action to increase operational efficiency and improve customer satisfaction. To achieve these goals, Andorra needed a solution that would provide them with the visibility and insight into key business systems, the ability to interact and share this information across the business, and the capability to address process exceptions quickly and efficiently.

Communications and Media Company Achieves Operational Intelligence and Decreases Response Time to Potential Customer and Operational Issues
Communications and Media companies need to reduce reaction time, avoid and eliminate issues that negatively impact the customer experience, and support frequent product and process changes in order to adapt to competitive pressures. Understanding these challenges, the client has taken an innovative approach to provide more visibility into their operations so they can do more with less, as well as leverage their existing investments.

Analyst Case Studies

Gartner: Case Study – Learn Some Lessons From TXU Energy’s Operational Intelligence System
TXU Energy, the largest retail supplier of electricity in the State of Texas, is the subject of a new case study from Gartner Research, Inc., a leading information technology research and advisory company. According to the report, “This research explains how real-time operational intelligence is used to improve customer service for complex end-to-end business processes in a virtual enterprise. IT leaders, business leaders and business analysts must understand best practices to minimize their risk and achieve rapid payback.”

IDC Vendor Spotlight: Improving Operational Intelligence with Software That Navigates Information
IDC, a global independent research firm explores the trends in business navigation technologies and Vitria’s role in this emerging market in this new Vendor Spotlight. Download this publication to learn how Operational Intelligence can help enable your organization to better mitigate risks and respond to critical business decisions in real time.

Partner Case Studies

Everis & R Cable: REAI Project (Installation of Middleware)
“Vitria has allowed us to change the perception we had of integration before it was installed. These projects, which up until now were normally associated with an elevated technical complexity, and which required great effort with regard to development and maintenance, have turned out to be an opportunity to reduce and computerize critical business processes, thereby drastically reducing the cost of the modification or development of these integrations.”

Optare Solutions & R Cable: MVNO Service Provisioning Rollout
“Setting up a new full MVNO service is a challenge for any carrier, achieving it in less than 10 months is an adventure. This success positioned our client as one of the first MVNOs to launch service in Spain.”