Mega providers continually vie for customers. Pricing and plan incentives have limited impact on picking up new customers, giving telcos a mandate to reduce churn and create loyalty through service enhancements. VIA’s agile analytics is able to process more data in a shorter time frame giving telcos the ability to meet and exceed service levels, improve staff effectiveness and lower overall operating costs.

VIA by Vitria gives telecommunications providers the ability to:

  • Improve the subscriber experience,
  • Consistently meet or even exceed service levels,
  • Enable greater productivity for the maintenance and support staff by providing data-driven insights that enable the right actions just in time to transform operational performance.

The VIA Analytics Platform ingests and integrates streaming data, at millions of events per second from multiple source files including service logs files, network telemetry scores, incidents, sensor data, and many others.  It delivers real-time analytics by correlating subscriber reference data, providing both contextual awareness and situational intelligence.  Organizations report improved efficiency when implementing VIA’s ability to accelerate incident detection and resolution. VIA is able to operationalize complex machine learning models to automate processes that improve efficiency.


Benefits for Telecommunications

  • Monitor Quality of Experience and Quality of Service in real time.
  • Detect complex customer-impacting incidents faster – often before they impact the customer
  • Automate conversion of alarms to incidents
  • Predict failure minimizing disruptions and service degradation
  • Lower time required to identify, diagnose and resolve incidents, often improving the first-time fix rate
  • Leverage machine learning and predictive analytics to identify incident impact and prioritize incident response activities
  • Reduce physical equipment inspections of remote assets such as cell towers

Use Cases

Improve service operational performance through insight and analytics that enable a faster response.

  • Monitor Service Operations in Real Time to Improve Performance

    Quality of Service and Quality of Experience monitoring with VIA improves operational performance. Streaming data from multiple sources and subscriber data processed, analyzed and reported in real time improves KPI performance monitoring and speeds identification of anomalies in landline and mobile communication. Visual analytic tools accelerate insight. Interactive controls enable exploration to diagnose problems. With the Dashboard Builder, interactive displays are easily built with interactive controls.

  • Reduce the time required for the Incident Lifecycle

    VIA improves incident detection and root cause analysis and even triggers remedial action where feasible. Advanced methods of anomaly detection in granular entity populations and machine learning uncover difficult to detect issues (false negatives) faster and cut through the alert noise with the delivery of a single intelligent alert. The combination of VIA's agile analytics and machine learning accelerate root cause discovery and resolution. Machine learning applied to historical incident data suggests remedial action, enabling an automated response.

  • Predictive Maintenance

    Accurately predict when maintenance should be performed to avoid failure or degraded performance. Effective use of predictive analytics lowers operating cost, improves availability, and avoids unplanned downtime. Predictive alerts can be automatically delivered to areas requiring attention. Data-driven analytics displayed through the visual dashboards improve maintenance planning and staff efficiency.