SUNNYVALE, CA–(Marketwire – Feb 2, 2012) – Vitria Technology, Inc., the industry’s leading Operational Intelligence company, announces that Dr. Dale Skeen, CTO and co-founder, will present a Solution Showcase on smart grid assurance at Energy Central’s Utility Analytics Summit in Orlando, Florida on February 15, 2012.

“Smart grid and smart meter deployments generate volumes of data from distribution networks and customer consumption patterns,” explains Dr. Skeen. “If properly analyzed, this new wave of data can be used to improve preemptive maintenance, demand management, real-time pricing, customer care, and the most significant operational challenges. The challenge is to turn all of this big data in motion into information and insight that enables you to take action to maximize impact and value.”

Dr. Skeen will demonstrate how Operational Intelligence delivers the ability to sift through massive amounts of data, in real-time, and gain insight with the aid of live, contextual dashboards to take targeted impactful actions.

The Summit will address how to develop a customer-centric culture with keynote presentations from Energy Central, FreshDirect, and SAP. Attended by VPs, Directors, and Managers of customer care, the Utility Analytics Institute Summit will provide insights from utility experts on key issues, including making better informed decisions, generating tangible business value from existing assets, creating operational efficiencies across the grid, and enhancing customer service and support.

The Utility Analytics Institute Summit will be held from February 15-16, 2012 in Orlando, Florida and is sponsored by Vitria. To request a demonstration of Vitria’s M₃O Operational Intelligence Suite, please contact info@vitria.com.

Additional Resource Links
Vitria Website
Vitria Blog
Vitria on Twitter

About Vitria
Vitria Technology, Inc. provides the industry’s leading Operational Intelligence suite, empowering partners and customers alike to develop innovative Operational Intelligence solutions to analyze business activities in the proper context and take real-time action. The result is faster, better decision-making. With a rich heritage as a technology pioneer, Vitria’s award-winning process integration solutions provide the backbone for many Global 2000 companies’ mission-critical business processes. Vitria has customers in North America, South America, Europe, Asia, and Australia.

Sunnyvale, California – December 6, 2011: For the second year in a row, Ventana Research has selected Vitria Technology, Inc. as Ventana’s Operational Intelligence Leadership Award Winner. The Award is reserved for companies that exemplify the discipline of “Applying Operational Intelligence to leverage business and technology events, improve operational responsiveness and drive action.”

Operational Intelligence is the ability to visualize and analyze business operations, in real-time, and take immediate action to meet strategic business goals. Vitria M₃O is the next generation Operational Intelligence Suite that enables the visibility, insight and actions required to move the business forward.

Vitria, together with its partner MID Business, pioneered a new way of delivering services to remote customers via mobile technology and social media. Vitria M₃O continuously monitors social media networks, such as Facebook and Twitter, for customer activity and comments, and analyzes sentiment and trends. MID Business added multi-language semantic analysis. The resulting solution, called “FLUID”, instantly presents call center operators with all customer touch points and social commentary in a single, live dashboard and accomplished the following objectives:

• Empowered remote customers to submit and track new orders via the communication channel and language of their choice;
• Improved customer experience by monitoring and correlating (in real time) all customer communication channels including email, live chat, instant messaging, SMS text messaging and social media.
• Improved operational performance with the real-time monitoring and business activity and tracking of order fulfillment.

Requirements placed on MID Business by its telecommunications and energy partners included fast deployment time and ease of use in a single, cost-effective solution. The entire solution was modeled, tested and deployed in 150 days. Call center productivity doubled while call center costs were reduced by forty percent.

According to Mark Smith, Chief Research Officer & CEO at Ventana Research, “Vitria’s M₃O Operational Intelligence Suite made it possible to improve the experience of remote customers through the deployment of an integrated Operational Intelligence Solution that simply was not possible to deliver using traditional database or business intelligence type products.”

This accelerated deployment schedule was made possible by the fact that Vitria’s M₃O Operational Intelligence Suite has seamlessly integrated complex event processing for real-time analytics, BAM for live dashboards and business process management.

“Vitria is honored to receive the Operational Intelligence Leadership Award from an analyst firm with the thought leadership and integrity of Ventana Research. The Ventana Research team continues to seek out and identify the most innovative technologies and implementations across the globe,” according to Dale Skeen, Vitria CTO and Founder. “The Fluid solution exemplifies how Operational Intelligence can have a transformational affect on an industry and its customers.”

The Vitria M₃O Operational Intelligence Suite is available on premise or in the cloud. To request a demonstration of Vitria’s M₃O Operational Intelligence Suite, please contact info@vitria.com .

Additional Resource Links:

Vitria Website
Vitria Blog
Vitria on Twitter

About Vitria
Vitria Technology, Inc. provides the industry’s leading Operational Intelligence suite, empowering partners and customers alike to develop innovative Operational Intelligence solutions to analyze business activities in the proper context and take real-time action. The result is faster, better decision-making. With a rich heritage as a technology pioneer, Vitria’s award-winning process integration solutions provide the backbone for many Global 2000 companies’ mission-critical business processes. Vitria has customers in North America, South America, Europe, Asia, and Australia.

What Was TXU’s Challenge?

In 1996, TXU became the largest provider of electricity and natural gas in the state of Texas. In 2002, Texas deregulated its electric market. As a result, TXU was forced to participate in a statewide competition against more than 200 such retail electricity providers.

What did all of this mean for TXU? Essentially two factors separated TXU from its competitors: (1.) price and (2.) customer satisfaction.

TXU needed a complete solution that would provide it with the visibility across all critical business processes, including the new customer enrollment process (known as the “Move-In Process”). This would ensure a better customer experience.

Before Vitria Came Into the Picture

TXU had explored many alternatives to solve this challenge with its existing SAP CRM and Billing applications for quite some time.

Although its SAP solution aided the flow of information between all business groups inside the organization, it didn’t fully provide the level of granularity and visualization that TXU was looking for. Our solution complemented SAP quite well by providing this added functionality.

How Vitria Came Into the Picture

Sendero Business Services, a Dallas-based consulting firm, realized the potential of our M₃O Operational Intelligence Suite to aid TXU (which is how we became “the unexpected hero”). Sendero proved helpful not only in the initial introduction, but all throughout the execution and delivery of the project.

Through a Pilot Program we immediately helped TXU improve its Move-In Process. Our Pilot Program was deployed and results were so quickly obtained that the functional business users were left astonished.

We’d be happy to create such a Pilot Program for you, too. Simply request a demo here.

After Vitria Came Into the Picture

So what results did TXU obtain?:

1. Gained real-time visibility of KPI’s to manage the Move-In Process
2. Reduced the time to identify and correct customer contract errors
3. Reduced the time to resolve enrollment errors (from hours to minutes)
4. Integrated successfully with the existing applications

Checkout an interview by TXU CIO Kevin Chase to get a behind-the-scenes look at the exact results we obtained.

Bottom Line

The TXU story is a great example of the power of OI with regards to CEM. It exemplifies discovering (and alleviating) problems before customers take notice.

What are your thoughts about OI and CEM?

The UN Foundation and Vodafone Foundation last month announced a new joint initiative to identify how mobile technology can be effectively utilized in Brazil’s indigenous communities to increase access to information and services, such as healthcare.

Almost three years prior to this initiative, Vitria was long underway to embark a on a joint venture of its own with a telephone company (Oi), an LP gas distributor (Ultragaz), a credit card company (Oi Paggo), and a business development company (MID Business) to utilize mobile technology to deliver LP cooking gas to Brazil’s indigenous communities.

The goal of the project was to allow a rural customer to be able to purchase an LP cooking gas canister by placing an order via SMS message to Ultragaz, complete the purchase with a prepaid credit card from Oi Paggo, and confirm the payment via another SMS message.

The challenge for MID Business and their three partners lied in successfully integrating the three different partner technologies to provide one overall seamless solution.

As a result, MID Business had four key selection criteria in choosing a data integration platform solution:

1. Cost
2. Deployment time
3. Ease-of-use for end business users
4. Visibility and tracking of each purchase order

Vitria exceeded all four partners’ expectations by not only meeting all of the above four selection criteria, but also providing the end customer with a simple, convenient, and secure service through an innovative experience with the flexibility to place orders from any location.

For more information on this particular Success Story, please click here.

Capitalize on all of BusinessWare’s new enhancements with enhanced support for processes and expanded integration capabilities with new software applications and technologies.

Vitria offers a special “5+2” support policy for all BusinessWare customers:

For each release of BusinessWare, Vitria commits to 5 years of Standard Support plus 2 years of Extended Support.

For more information, please contact your regional consulting manager or Vitria Professional Services directly at:

Vitria Professional Services

Vitria Technology, Inc.
945 Stewart Drive
Sunnyvale, CA 94085

Tel: 408.212.2700
Email: sales@vitria.com

BusinessWare 2011 Product Roadmap

Vitria is constantly searching for, and incorporating, new product upgrades that will better serve the needs of our customers and contribute to their success.

As a result, Vitria has two patch releases scheduled for this year:

• 4.5.1.1 Patch Release – April 2011
• 4.4.5.2 Path Release – Q4 2011

Subscribe to our blog for Release Notes notifications.

[Vitria’s Booth]

Apart from being an event sponsor, Vitria participated in a Round Table Expert Panel on the topic of “How to anticipate situations and adapt enterprise processes and resources with BPM technology?” Almost 100 people came to witness this great debate between Vitria and Single Consulting, a Spanish consulting firm.

Round Table Expert Panel:

Some of the questions debated were:

1. What does “real-time visibility of critical processes” imply? Indicate a practical example. With which technology can it be achieved?
2. What does “anticipating possible situations, problems, and opportunities” imply?
3. What does “run impact analysis” imply?
4. Practically speaking, how can processes adapt themselves automatically to the situation? Describe a practical example.
5. What are the best ways to finance a BPM project based on expected ROIs?

[Round Table Expert Panel (L-to-R): Club-BPM Director Renato de Laurentiis, Vitria Senior Sales Consultant Juan Carlos Palacios, and Single Consulting Senior Consultant Monica Ghamra Fernandez]

Key Takeaway:

As one can infer, based on the debate questions, the concept of real-time BPM – i.e., Operational Intelligence – is becoming a dedicated section in this annual event because it’s becoming a key requirement for successful organizations. I’m looking forward to the future of BPM!

To those people who are still missing, we pray that you may find your way back home safely and are quickly reunited with your families.

We at Vitria pray that the people of Japan can peacefully rebuild their lives.

Regards,

Shinsaku Hashimoto
Country Manager – Japan
Vitria Technology, Inc.