Vitria Partner Wins Innovation Award

MID Business, a strategic partner for Vitria, was recently awarded an “Innovation Space” award and invited to exhibit and present its project implementation at the largest Latin American event, Ciab FEBRABAN, for the finance and IT sectors. [Congratulatory Handshake (L …

Customer Proof That Operational Intelligence Can Be Used For Data Integration

The UN Foundation and Vodafone Foundation last month announced a new joint initiative to identify how mobile technology can be effectively utilized in Brazil’s indigenous communities to increase access to information and services, such as healthcare. Almost three years prior …

The Unexpected Hero: Discover How a Retail Utility Provider is Providing a Better Customer Experience

This post highlights the story of TXU Energy, the #1 retail provider of electricity in the state of Texas, and its road to better customer experience management (CEM). TXU is an electric utility company headquartered in Dallas, Texas with over …