Business Process Monitoring

business activity management

Vitria Operational Intelligence for Business Process Monitoring

 

Successful business operations depend on processes; specifically, on repeatable, measurable processes which can be improved and extended over time.  Broken or inefficient processes within operations often incur specific costs and potential risks to future revenue.  Today’s always connected IT environment with widespread mobile computing and rapidly growing Internet of Things (IoT) applications increase the cost and risk associated with these broken processes.

 

Challenges

 

Current limits on business process monitoring and the subsequent lack of insight into business operations create a number of significant challenges for businesses across a wide range of industries and use cases:

  • Customer satisfaction and service
  • Regulatory compliance
  • Efficient supply chain and order processing delays
  • Manufacturing assembly line
  • Compliance with service level agreements (SLAs).

Furthermore, the magnitude of the cost and risk compounds over time while these causes remain hidden.

 

Solution

 

Vitria’s Operational intelligence (OI) Solution for Business Process Monitoring reveals the hidden causes of broken processes within complex business and operational systems.

OI leverages CEP, BPM, and easily configurable, role-based dashboards to provide Visibility, Insight, and Action to solve the broken process challenge.

As opposed to “bolt-on” point solutions for proprietary vendor suites, Vitria requires little or no disruption of or changes to existing processes whether they are manual, app-centric or automated. Business benefits can now be realized without incurring traditionally prohibitive costs and risks.

Easy integrations into process data that resides in underlying applications, databases and log files. Your processes are displayed on rich dashboards which show the relationships between the data and the processes correlated across disparate systems.

Dashboards provide at-a-glance insight into key performance indicators (KPIs), highlights of process breaks and transaction level detail on exceptions and SLA violations.

 

Benefits

 

  • Increased efficiency as broken processes are fixed and streamlined
  • Improved management decision-making and agility as proactive information enables managers to anticipate problems and act before they become significant issues.
  • Lower costs and elimination of revenue risk due to process delays
  • Increased customer satisfaction as potential delays and mistakes are eliminated.
  • Trends and patterns are recognized before they impact customer experience.

 

Learn more

 

Learn more about how better Business Process Monitoring and IoT Analytics are: