COT WP
Network Managers:
Time to Escape From Alarm-Based Diagnostics
Life isn’t easy these days for telecom companies, who are facing the fast-growing need for new investment, in 5G and IoT technologies, in core fiber and in updating older equipment in general. As the Boston Consulting Group…
COT WP
Mobile Providers: Are Smart Cities Your Next Big Customer
For mobile WiFi providers, the old real estate adage of Location, location, location is taking on new meaning with the advent of location-based services. Thanks to the growing availability of device GPS and the ubiquity of mobile…
COT WP
Telecom Operators:
Behold The New Customer-Service Network Stack
You’ve come a long way since rotary phones and 10-cent pay phones ruled the telecom infrastructure. You’ve been through mergers, breakups and other industry traumas; through difficult migrations from analog to digital technology; and through the specter…
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Unleashing the Potential of Streaming Analytics for CSPs
Last Wednesday I presented a webinar in conjunction with TM Forum on the benefits associated with streaming analytics for CSPs. During the presentation we covered a variety of topics including the important differences between batch and streaming…
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Upcoming Webinar: How Telco Providers Can Leverage Streaming Analytics to Monetize M2M and IoT and Improve the Customer Experience
The proliferation of Machine to Machine (M2M) and Internet of Things (IoT) initiatives has created a new set of challenges and opportunities for CSPs. In addition to managing large-scale mobile networks, CSPs must now monitor, manage and…
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Vitria Wins a Demo Spot at the Nokia Innovation Challenge
It’s more good news from the Nokia Innovation Challenge – a selected jury comprising 30+ members representing SVP/ VP/ Director level executives from Nokia Networks CTO group, Mobile Broadband Business Unit, Services Business Unit, Nokia Technologies, Nokia…
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Vitria Selected As a Top 20 Contender in the Nokia Innovation Challenge
Recently we participated in the Nokia Innovation Challenge and presented our views and capabilities around Operational Intelligence as a streaming platform for innovation, insight and personalization. During our presentation we discussed the problems and limitations that organizations…
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Real-time Streaming Analytics for Telcos: The Essentials
For telco providers, streaming analytics capabilities are crucial for optimizing their network performance, improving the customer experience, increasing retention rates and reducing costs. Ari Banerjee, Senior Analyst at Heavy Reading, recently published a report that succinctly outlines:…
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CSPs and 1-to-1 Marketing: The Power of Personalization
Communication Service Provider (CSP) marketers are on a perpetual quest to find innovative ways to better serve their customers and improve the relevance of their offers. The greatest value is delivered through treating customers as individuals, and…
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Want to Keep Your Telco Customers Happy and Loyal? Anticipate Their Every Need.
In today’s world, cell phone carriers can no longer merely compete on the basis of price and service quality. To successfully retain customers, providers must also focus on the quality of the customer experience, and customers expect…
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Why Telcos Can No Longer Rely on Traditional Machine Data Analytics to Deliver High Quality Service
If you’re a telecom company, when a customer loses a call or can’t make one at all, the ramifications can be significant – lost business, compromised safety, foiled plans and general inconvenience. When you consider that your…
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Benefits of an Operational Intelligence Platform to the Service Provider Industry
Facebook recently celebrated a major milestone: 1 billion users. On Friday, October 5th, the social network reached out to some of the most influential Facebook users in politics, asking lawmakers what they could do with the unified…