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Unleashing the Potential of Streaming Analytics for CSPs
Last Wednesday I presented a webinar in conjunction with TM Forum on the benefits associated with streaming analytics for CSPs. During the presentation we covered a variety of topics including the important differences between batch and streaming…
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Upcoming Webinar: How Telco Providers Can Leverage Streaming Analytics to Monetize M2M and IoT and Improve the Customer Experience
The proliferation of Machine to Machine (M2M) and Internet of Things (IoT) initiatives has created a new set of challenges and opportunities for CSPs. In addition to managing large-scale mobile networks, CSPs must now monitor, manage and…
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Vitria Wins a Demo Spot at the Nokia Innovation Challenge
It’s more good news from the Nokia Innovation Challenge – a selected jury comprising 30+ members representing SVP/ VP/ Director level executives from Nokia Networks CTO group, Mobile Broadband Business Unit, Services Business Unit, Nokia Technologies, Nokia…
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Vitria Selected As a Top 20 Contender in the Nokia Innovation Challenge
Recently we participated in the Nokia Innovation Challenge and presented our views and capabilities around Operational Intelligence as a streaming platform for innovation, insight and personalization. During our presentation we discussed the problems and limitations that organizations…
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Real-time Streaming Analytics for Telcos: The Essentials
For telco providers, streaming analytics capabilities are crucial for optimizing their network performance, improving the customer experience, increasing retention rates and reducing costs. Ari Banerjee, Senior Analyst at Heavy Reading, recently published a report that succinctly outlines:…
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CSPs and 1-to-1 Marketing: The Power of Personalization
Communication Service Provider (CSP) marketers are on a perpetual quest to find innovative ways to better serve their customers and improve the relevance of their offers. The greatest value is delivered through treating customers as individuals, and…
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Want to Keep Your Telco Customers Happy and Loyal? Anticipate Their Every Need.
In today’s world, cell phone carriers can no longer merely compete on the basis of price and service quality. To successfully retain customers, providers must also focus on the quality of the customer experience, and customers expect…
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Why Telcos Can No Longer Rely on Traditional Machine Data Analytics to Deliver High Quality Service
If you’re a telecom company, when a customer loses a call or can’t make one at all, the ramifications can be significant – lost business, compromised safety, foiled plans and general inconvenience. When you consider that your…
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Benefits of an Operational Intelligence Platform to the Service Provider Industry
Facebook recently celebrated a major milestone: 1 billion users. On Friday, October 5th, the social network reached out to some of the most influential Facebook users in politics, asking lawmakers what they could do with the unified…
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Concluding Thoughts: Reasons Communications Service Providers Need Operational Intelligence
Communications Service Providers (CSPs) face increasing pressure from customers to deliver faster, better and more available services in a world where commoditization has made competition among providers intense in a macroeconomic climate of flat growth (or even…
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#5 Reason Communications Service Providers Need Operational Intelligence: Prevent Fraud & Increase Enterprise Security
Fraud is a fact of life for communications service providers (CSPs) and this situation can only become more demanding as new services proliferate, providing more opportunities for fraud in areas such as machine-to-machine and near-field communications. These…
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#4 Reason Communications Service Providers Need Operational Intelligence: Exploit New M2M Revenue Streams
Communications Service Providers (CSPs) are looking to new revenue streams to supplement flat revenues from traditional products and one of the most promising areas for innovation is in machine-to-machine applications. There are strong opportunities for CSPs in:…