Network Managers:
Time to Escape From Alarm-Based Diagnostics

Keeping Customers Happy

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COT WP
predictive 1-to-1 marketing
Vitria Team

Customer Relationship Management ≠ Customer Experience Management: 3 Reasons Why Equating CRM to CEM Can Hurt Your Organization

Most large companies tend to regard Customer Experience Management (CEM) as the technology to organize… Read More
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Vitria Team

Hey, Verizon! Even you need Operational Intelligence.

Disgruntled AT&T customers have been anxiously waiting for Apple to offer the iPhone on other… Read More
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Vitria Team

Product Support: What Are The 3 Critical Components Of An OI Solution?

I talk to experts, analysts, and gurus in the Business Analytics industry quite frequently. When… Read More
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Vitria Team

The OI Difference: Two Major Differences Between OI & BI

If you’re looking to make decisions that’ll take effect next quarter or next fiscal year,… Read More
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