Technological Innovations Enabling Digital Transformation

Vitria’s Chris Menier Weighs in on The Role of AI and Analytics in Enabling Successful Digital Transformation of the Cable/Telco Sector

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Vitria Marketing

Evolution or Is It?: Historical Synopsis of Why “Hidden” Business Processes Exist

The state of our modern business world is the result of a rapid adoption of… Read More
Vitria Marketing

Leading Research Firm Highlights TXU Energy’s Operational Success in Case Study

TXU Energy, the largest retail supplier of electricity in the State of Texas, is the… Read More
Vitria Marketing

What is Process Visibility?

Successful business operations depend on processes – specifically, on repeatable, measurable processes that can be… Read More
Vitria Marketing

Key Success Factors for Metrics & KPI Visibility and Governance

By: Brian Bohan, Vice President of Worldwide Sales Consulting In conversations with contacts at other… Read More
Building the End-to-End Customer Picture
Vitria Marketing

Building the End-to-End Customer Picture

Traditional Service Assurance is Network-centric Simply understanding that network devices and services are available and… Read More
Vitria Marketing

Service Assurance 2.0: How Do You Calculate the Customer Experience?

What Encompasses the Customer Experience? According to Vice President & Research Director Richard Snow of… Read More
Vitria Marketing

Service Assurance 2.0: Information Challenges Facing Today’s Companies

There’s certainly plenty of data for scientists to work with. IDC estimates consumers and companies… Read More
Vitria Marketing

Service Assurance 2.0: Business Challenges Facing Today’s Companies

In the summer of 2005, Mr. Paul M. English, a veteran technologist and serial entrepreneur,… Read More
Vitria Marketing

Operational Intelligence: Enhancing Business Activity Monitoring

New regulations require businesses to have complete visibility into and reporting on processes as well… Read More
Vitria Marketing

The When, Where, & Why of Business Activity Monitoring

In my last post I defined Business Activity Monitoring (BAM) and alluded to who should… Read More
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