Extracting Value from Big Data Using Operational Intelligence: Advanced Process Intelligence

Operational Intelligence (OI) for Advanced Process Intelligence makes it possible for organizations to monitor the progress of strategic initiatives by providing real-time visibility into critical business processes that impact customer experience, operating costs, service-level agreements (SLAs), and key performance indicators (KPIs).

Scalable businesses depend on repeatable and measurable business processes. Most business processes interact with a variety of enterprise software applications and silos, such as ERP and CRM systems. Unless implemented by an Intelligent Business Process Management suite, processes tend to provide little or no visibility into internal operations and status. Even more so, such “hidden processes” can conceal broken processes or process exceptions that result in costly SLA violations and negatively impact business performance.

Of particular importance to most organizations are customer-facing processes, such as customer enrollment, order-to-cash, and service activation as well as the early detection of process exceptions where errors can lead to customer churn and reduced revenue. What is needed here is OI for Advanced Process Intelligence.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>