Requirements to support new product launches and complex bundles while reducing expenses in the telecommunications industry require the development of new order fulfillment capabilities.
 The order-to-cash lifecycle continues to be one of the most fundamental processes for service providers and is becoming more complex as more and more new services are introduced. It is no longer satisfactory for customer orders, particularly those for advanced telecommunications products, to be supported by complex, costly and labor-intensive businesses processes.
Errors and delays in the processing of customer orders are responsible for significant organizational burden and lost revenue, particularly for operators who have been expanding their service offerings at lightening speed.
As the obstacles to switching service providers becomes less daunting for consumers and businesses, fast provisioning and excellent customer interactions are absolute essentials for competing in today's market.
Leverage the Industry’s only Scalable Pre-Built Order Processing Application
Order Accelerator is a purpose-built business process application (BPA) designed to orchestrate order fulfillment for services and bundles across internal and external resources (e.g., the end-to-end supply chain). It fills process automation gaps among existing systems to provide more efficient and accurate order management processes.
Manual steps - such as re-entering data, researching internal status of an order or confirming service availability . are replaced with automated interactions between systems, people and partners. End-to-end processes are provided out-of-the-box for various order scenarios including new orders, change orders, suspensions, resumptions, and cancellation. These processes are based on industry-accepted standards from the TeleManagement Forum including eTOM (Enhanced Telecom Operations Map) and SID (Shared Information/ Data model) which have been augmented by Vitria best practices incorporated from successful implementations with the world.s leading telecom companies.
The specific order, dependencies and SLA conditions for these scenarios are set using a commonly available business analyst modeling environment thus increasing process flexibility by placing more control in the hands of the business user.
Business Benefits
 |
Reduce order-to-cash cycle time by 25% |
|
Removes $6 to $12 of labor costs per order |
|
Decreases implementation time by 60% while lowering risk |
|
Improves business agility through quick adjustment of centralized processes and business rules without disrupting underlying applications |
|
Provides visibility and control of your end-to-end order fulfillment processes |
|
Places control of process definition in the hands of business analysts |
|
“Vitria delivers 35% cycle time reduction for new service rollouts"
