Telecommunications
Order Management, Exception Handling and Product Lifecycle Management

Today's telecommunications industry is moving into an exciting era of new services, business models and profit opportunities. Evidence of the realization of the vision of any service, any device, anywhere is mounting - including significant spending investment in new services such as IPTV, mobile video, gaming, VoIP, and other next generation services on the order of $54 billion. Taking control of the order management and product lifecycle management processes is a key element to ensure a positive return on that investment.

With the explosion of new services and the associated new order and change order volume, the key to operational efficiency is to tie together systems, work centers and partners to leverage current IT investment and create a seamless experience for the customer. Vitria delivers a comprehensive Business Process Application (BPA) suite tailored to the telecommunications industry that can achieve this requirement at lower cost, faster and with lower risk. The BPAs are built on Vitria M3O and BusinessWare, our high-performance integration and process management platform that is installed at over 60 telecommunications companies around the world. Specific business objectives achievable with Vitria's BPA suite include: Rapid deployment of new service and bundles Process scalability without manual interventions Fewer "customer-noticed" exceptions Significant re-use of IT assets

Vitria Integrates and Accelerates Telecommunications Processes

Vitria's BPAs consist of pre-built process models, data structures and a business-focused user interface to customize, manage and monitor these elements within your infrastructure. Once installed, they automate and manage customer facing processes such as order entry to back-end processes such as fulfillment and product lifecycle management. Not only do BPAs handle the "happy path" of process automation but they also help you manage unforeseen business and technical exceptions which have a large impact on customer satisfaction. The below diagram illustrates the inter-relationship between key business requirements of consistent customer interactions across channels, customized process creation and automated process execution that can be realized with the BPA suite.

Vitria's BPA suite incorporates best-in-class design principles around performance (Zero Down Time), data-driven configuration and SOA compliance that will help you achieve your business process management requirements with confidence. Since the BPAs are fully functioning composite applications, you can test these attributes "out of the box" to ensure that they satisfy your particular requirements.

Functional and Technical Benefits

	Rapidly integrate complex processes in a centralized fashion
	Allow more business-user control of processes
	Deliver best-in-class application performance
	Shorter development timelines
	Lowers costs through leveraging pre-built components

The suite is composed of two BPAs that can be used together or individually depending upon your needs: Order Accelerator, and Exception Manager.

Order Accelerator™

Orchestrates fulfillment processes for telecommunications services and bundles across systems, work centers and partners. Built based on the Telemanagement Forums's eTOM and NGOSS standards and is extensible to meet your specific requirements.

Exception Manager™

Centralized business and technical exception management capability that reduces exception burden with automatic resolution and enhanced manual resolution.