Customer Support
Get Professional Support Worldwide 24x7x365

Our highly trained and experienced product support engineers are available to assist you in your successful development and deployment, and in the ongoing support of your Vitria solution. To ensure you get the level of support you need, we offer tailored packages to suit your production environment.

VITRIA SUPPORT PACKAGES:

Expert Level
provides full access to our network of technical support professionals, with guaranteed response times, regular incident report summaries and support of multiple customer contacts.

Enterprise Level
is our premium level of support, adding a number of key features for your mission-critical application integration support needs.

Click here for Vitria’s Online Support

FAQ's

	Expert: Click here	Enterprise: Click here
Contacts
E-mail
Telephone
Number of contacts *	2	4
Deliverables
Web access
Incident reports (upon request)
Quarterly account reviews
Software updates
7x24x365 access		(Priority 1)
Target Response Time (hours)
Priority 1	2	1
Priority 2	4	2
Priority 3	8	4
Priority 4	Next business day	Next business day

* Additional contacts available for a minimal fee.

If you have any questions please contact contractadmin@vitria.com.