Exceptions are costly.

Vitria's Exception Management Solution provides a systematic approach to resolving exceptions across your enterprise. This approach provides you with the ability to identify the exceptions source, classify incoming exceptions, automatically resolve problems or create assisted resolutions, and restart the normal process flow.

Vitria's Exception Management Solution comprises of M3O^® BPMS and M3O^® Business Event Manager

Resolutions at Every Level

Vitria's Exception Management Solution helps resolve issues that occur at all-levels: business, process, service, and system. This solution manages business and process exceptions and elevates the service and system exceptions to the business and process level.

Automated and Assisted Resolutions

Vitria's Exception Management Solution reduces delays with automated and assisted exception resolution. Vitria's Exception Management Solution applies process models with automation and rules to fix most exceptions. If manual processing is still required, guides for resolution are presented with context-appropriate data and options. Workflow may also be incorporated to ensure efficiency.

Rule-based Event Policies

Vitria's Exception Management Solution enhances your ability to respond quickly to changes. With rule-based event policies, you can route events to the appropriate process without embedding policies within a complex process model. Processes may be re-used for different events. Furthermore, an intuitive rules editor is provided for business users to create and edit rules easily.

Top-Down, End-to-End Visibility

Together with M3O^® Operations Book, Vitria's Exception Management Solution provides the capability for top-down, end-to-end visibility into your business operations. With rich visual dashboards and real-time monitoring capabilities, you have the ability to track business metrics, process service agreements and daily tasks. Thus, you gain critical insight into your business performance.