Resolution Accelerator™

World’s Most Advanced Product for Exception Resolution

Business exceptions are a painful reality for most companies. When problems divert business transactions from the normal process path, the results are labor-intensive offline handling, long process delays, and customer dissatisfaction. This leads to revenue loss in both the near-term and long-term, as unhappy customers may cancel existing orders or take future business elsewhere. Exceptions are also a huge driver of operational costs. In fact, exceptions can drive over 50% of direct costs even for mature business processes.

For these reasons, a systematic approach to resolving exceptions faster, more efficiently, and more accurately offers major advantages to both the revenue and cost sides of a business.

Resolution Accelerator™ is the most advanced product available for resolving exceptions. As a specialized product for exception resolution, it has been selected by companies in financial services, telecommunications, manufacturing, entertainment, and other sectors.

Resolution Accelerator classifies incoming exceptions, automatically resolves most problems, guides resolutions with context-sensitive workflow when are still required, restarts the normal process flow, and provides full visibility and audit trails across the entire exception life cycle.

Key Benefits

• Eliminate business process delays that cause customer dissatisfaction, customer churn, and revenue loss
• Automate transactions that require special handling outside the normal process
• Increase resolution productivity when human involvement is unavoidable
• Reduce both direct and indirect costs of complex, high volume processes
• Analyze, identify, and correct upstream problems to prevent exception reoccurrence
• Increase process agility by structuring and centralizing exception resolution logic for easier modification when requirements change
• Extend visibility and control outside the normal process path to also include exception resolution
• Replace ad hoc resolution processes with a far more systematic approach

Key Features

• Complete Life Cycle Management
• Multiple means of exception capture, including web services
• Exception Dictionaries with supporting management tools
• Rule-based Exception Classification Routing
• Automated Exception Resolvers
• Assisted Exception Resolvers
• Mass Repair
• Data Enrichment
• User-configurable Dashboards
• Comprehensive Logging

Click here for Resolution Accelerator Features-Benefits matrix.

Customer Results:

• 85% of exceptions resolved automatically
• 60% reduction in manual effort for exception resolution
• Added millions of dollars in revenue from reduced customer churn
• and many more