Resolution Accelerator™

Feature-Benefits

Feature	Benefits
Full Life Cycle Management	Complete tracking and control for the full lifecycle of exceptions, from intake to resolution to auditing. Take a comprehensive, systematic approach to all stages of exception resolution
Many Means of Exception Capture	Capture exceptions via web services, application adapters, file transfer, or messaging middleware. Resolve exceptions from any application, web service, database, integration product, or BPM/workflow product
Exception Dictionaries with Management Tools	Efficiently create, manage, and modify metadata on error types, document structures, data fields, and validation rules. Faster response to future requirements Easier to manage and audit
Rule-based Exception Classification & Routing	Apply logic in exception dictionaries to route each exception to an appropriate automated repair handler or workflow user with the required skills. No more delays and manual effort for offline review and task assignment Greater consistency and accuracy
Automated Exception Resolvers	Apply rule-based logic to instantly fix problems not needing human involvement. Eliminate delays and costs for avoidable offline manual resolution Free available staff for other work More consistent and accurate approach to problem resolution
Assisted Exception Resolvers	Efficiently guide users through exception-specific resolution tasks with context-appropriate data and resolution options. Fewer delays and less manual effort for required offline resolution Reduces errors in manual resolution
Mass Repair	Allow users to fix hundreds of similar exceptions in a single action. Cuts delays, staff time, and costs for offline manual resolution Greater consistency and accuracy
Data Enrichment	Augments incoming exception data with related information from other systems. Eliminates delays and manual effort from offline data look-ups in other systems
User-configurable Dashboards	Provides operational staff and managers with web-based views of exception status and history. More visibility into process status Faster identification of systemic problems Greater control over resolution activity
Comprehensive Logging	Maintains a complete record of all exception-related actions over the entire exception lifecycle for analysis, troubleshooting, and auditing. Faster analysis of exception root causes Faster improvements to process effectiveness and efficiency Easier auditing for regulatory or business compliance